Results-driven professional with expertise in sales team collaboration and problem-solving. Demonstrated success in managing high-pressure situations to achieve outstanding outcomes. Committed to leveraging skills to enhance organizational success and foster cohesive team dynamics.
Hi, I’m
ABDELKADER MOHAMED ABUELELAA
Sharjah,UAE
Summary
Overview
4
years of professional experience
3
years of post-secondary education
Work history
ASSIA HOTEL . ( SANDOUQ AL BARAKA RESTAURANT )SHARJAH , UAE
Assistant manager, customer service
2025.09 - 2026.04 (7 education.months_Label)
Job overview
- Facilitated daily operations with attention to detail and effectiveness.
- Acquired new skills to support daily tasks, contributing to enhanced productivity.
- Completed assignments on time, adhering to deadlines.
- Improved overall service quality for increased customer loyalty.
SHAWRMAN RESTAURANT ( SHARJAH )Sharjah, UAE
Restaurant captain
2023.11 - 2025.09 (1 education.year_Label & 10 education.months_Label)
Job overview
- Assisted customers in selecting menu items.
Supported initiatives to improve restaurant sales.
Ensured positive customer experiences and satisfaction ratings. - Supported waitstaff in handling challenging customers, diffusing potentially volatile situations successfully.
- Handled guest complaints professionally to ensure repeat business and maintain brand reputation.
Crystal plaza hotel 4 star al majazSharjah, UAE
Catering supervisor assistant
2022.11 - 2023.11 (1 education.year_Label)
Job overview
- Supported seamless food and beverage service operations through monitoring and oversight.
Assisted in enhancing service staff efficiency by implementing structured duty rosters.
Contributed to cost savings by controlling expenses and managing inventory effectively.
Helped elevate service quality through comprehensive training and adherence to standard operating procedures.
Aided in generating increased sales through innovative ideas and targeted strategies.
Facilitated improved guest satisfaction by fostering meaningful interactions and refining menu offerings. - Worked under pressure to meet strict deadlines for food preparation and presentation.
BEST WISH RESTAURANT ( JUMEIRAH )Dubai, UAE
Supervisor/ Cashier
2022.03 - 2022.10 (7 education.months_Label)
Job overview
- Completed all paperwork and duties prior to departure.
Developed and maintained a file of guest preferences.
Monitored restaurant activities by actively participating in service.
Sensed guest needs and responded promptly to ensure satisfaction.
Assisted in various areas of the restaurant as required. - Performed price checks for customers as needed contributing to enhanced level of service provided.
- Served customers promptly, ensuring a positive store environment.
Education
ALEXANDRIA UNIVERSITY EGYPT
Licentiate degree from FACULTY OF LAW
2011.01 - 2014.07 (3 education.years_Label & 6 education.months_Label)
University overview
Skills
- Sales expertise
- Team collaboration
- Problem solving
- Pressure management
Languages
English
Arabic
Spanish
Affiliations
Affiliations
- SPORT , SWIMMING , READING
Timeline
Assistant manager, customer service
ASSIA HOTEL . ( SANDOUQ AL BARAKA RESTAURANT )
2025.09 - 2026.04 (7 education.months_Label)
Restaurant captain
SHAWRMAN RESTAURANT ( SHARJAH )
2023.11 - 2025.09 (1 education.year_Label & 10 education.months_Label)
Catering supervisor assistant
Crystal plaza hotel 4 star al majaz
2022.11 - 2023.11 (1 education.year_Label)
Supervisor/ Cashier
BEST WISH RESTAURANT ( JUMEIRAH )
2022.03 - 2022.10 (7 education.months_Label)
ALEXANDRIA UNIVERSITY
Licentiate degree from FACULTY OF LAW
2011.01 - 2014.07 (3 education.years_Label & 6 education.months_Label)