Abdelkarim Zeroual
Abu Dhabi
Summary
Dedicated luxury retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Boutique Manager
Ahmed Seddiqi And Sons
Abu Dhabi, United Arab Emirates
03.2013 - Current
- Assisted in the recruitment process of new staff members, contributing valuable insights on candidate fit within the team dynamic.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Streamlined daily operations
Store Supervisor
Rivoli "Jeager Le-coultre" Boutique
Dubai
02.2008 - 03.2013
- Implemented daily operating procedures to keep store ready for trading, adequately stocked, and well-organized.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Trained team members in successful strategies to meet operational and sales targets.
- Boosted sales performance and over achieved the store target.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
Education
BBA - Management
12.2020
High School Diploma -
06.2003
High School Diploma -
06.2000
Skills
- Staff Development
- Performance Analysis
- Performance Evaluation and Monitoring
- Business Growth Initiatives
- Staff training/development
- Staff Management
- Customer Retention
Certification
- Train the Trainer Workshop March 2022
- BVLGARI Academia Watches Maestros program December 2021
- Chopard training certificate in Geneva June 2019
- FHH CERTIFICATION "Specialist" Oct 2019
- FHH CERTIFICATION "Advisor" Sept 2018
- GIA Skill Building Seminar April 2016
- "Leadership & Management" September 2016
- Leaders Developments program October 2016
- TAG Heuer Diploma DCUP September 2015
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Boutique Manager - Ahmed Seddiqi And Sons
03.2013 - Current
Store Supervisor - Rivoli "Jeager Le-coultre" Boutique
02.2008 - 03.2013
Swiss School Of Management - BBA, Management
GOETHE INSTITUT German Certificate - High School Diploma,
Moroccan Institute of Management - High School Diploma,