ABD ELKARIM SAID ALI ELGRADY
Abu Dhabi,EMIRATES
Summary
Dedicated Debt Collector with extensive experience in high-pressure customer service roles. Positive and energetic for improved team morale and productivity. Adaptable and flexible for responsive support. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Bill collector
Fawry
Nasr city, Egypt
2020.04 - 2022.10
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Performed collection of overdue debts, reconciling high-volume account queries.
Representative accountant
Pepsi egypt
cairo, Egypt
2018.03 - 2019.12
- Completed reviews of personal or business records in cases of insolvency and bankruptcy.
- Produced accurate tax returns complying with official requirements and serving client needs for minimising liabilities.
- Advised management on financial details related to business operations, inventory levels and budgets.
Sales and customer service representative
Juhayna Food Industries SAE
6th of october city, Egypt
2015.01 - 2017.11
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Education
Bachelor of Management Information Systems -
Cairo Higher Institute of Languages, Translation a
cairo egypt 2010.01 - 2014.05
Skills
- Account reconciliations
- Call centre experience
- Risk and asset management solutions
- Persuasion techniques
- Sales ledger control
Timeline
Bill collector
Fawry
2020.04 - 2022.10
Representative accountant
Pepsi egypt
2018.03 - 2019.12
Sales and customer service representative
Juhayna Food Industries SAE
2015.01 - 2017.11
Bachelor of Management Information Systems -
Cairo Higher Institute of Languages, Translation a
2010.01 - 2014.05