ABDELLAH MOHAMMED
Sales and Marketing
Dubai,DUBAI
Summary
Accomplished customer service management professional with expertise in inbound and outbound customer service and collections. Exceptional listening and critical thinking skills enable effective resolution of customer concerns and prevention of call escalations. Proven ability to establish rapport, foster positive relationships, and enhance satisfaction. Recognized as a strong leader and problem solver, dedicated to streamlining operations for cost reduction and organizational efficiency. Demonstrates independent decision-making skills and sound judgment, consistently making impactful contributions to company success. Enhances team performance and maximizes customer satisfaction through strategic call management and process improvements. Talented leader with top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote a culture of collaboration and continuous improvement. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty.
Overview
3
3
years of professional experience
Work History
Guest Relations Executive
Kotoka International Airport
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Assisted in training new team members, contributing to a consistently high-performing staff.
- Organized special events and activities for VIP guests, creating memorable experiences.
Senior Tour Operator
Le Meridian Makadi Bay
- Streamlined booking processes for increased efficiency and higher guest retention rates.
- Managed a team of junior tour operators, providing guidance and support for their professional growth.
- Evaluated potential risks associated with various destinations; adjusted tour offerings as needed based on this assessment.
- Organized special events for guests during tours, enhancing their overall experience and promoting repeat business.
- Conducted thorough market research to identify emerging travel trends and adjust offerings accordingly.
Tour Guide Assistant
Blue Sky Travel
- Cultivated positive relationships with local businesses and partners, promoting mutual growth and collaboration.
- Utilized social media platforms effectively to promote upcoming events and share highlights from past tours.
- Increased tour participation through effective marketing strategies and promotional materials.
- Assisted in the development of new tour routes for increased visitor satisfaction and engagement.
Sales Supervisor
Bab Al Madina Travel and Tourism
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Airport Representative
Travco Travel and Tourism
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Supported airline staff in facilitating smooth boarding processes, minimizing delays and maximizing on-time departures.
- Monitored gate activities closely to identify potential problems or delays that could impact flight schedules.
- Collaborated proactively with customs officials when necessary to resolve international passenger documentation issues.
Real Estate Consultant
Eve Real-estate
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
- Translated documents from English and Russian to Arabic
Translator and Interpreter
Al Fardan Lawyer and Consultants
- Translated documents from English and Russian to Arabic
Senior Legal Typist and Owner
Al Theeqa Businessmen Services
- Contributed to cost-saving measures by identifying opportunities to improve office efficiency, such as implementing new technology or optimizing existing processes.
- Managed attorney schedules effectively by keeping track of deadlines related to cases or court appearances to prevent missed opportunities or delays due to time mismanagement.
- Assisted in maintaining a professional image for the firm by creating visually appealing presentations and marketing materials using advanced software applications.
- Coordinated travel arrangements for attorneys attending conferences or court appearances out-of-town, ensuring seamless logistics and minimal disruptions to case progress.
Sales and Service Manager
Al Masah Cargo and Logistics
12.2021 - Current
- Spearheaded continuous improvement initiatives aimed at enhancing operational efficiency across all aspects of the business unit.
- Expanded the company's market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
- Optimized inventory management system to reduce costs and improve product availability for customers.
- Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
- Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
Education
High Courses - Language Arts Education
Ghana University
Accra 04.2001 -
High School Diploma -
Accra High School
Ghana 04.2001 -
Skills
Sales Presentations
Sales operations
Client acquisition
Problem-Solving
MS Office
Complaint resolution
Customer Relations
Cash Handling
Staff Management
Customer Relationship Management (CRM)
Sales Promotion
Sales expertise
Customer Service
Language skills
Data entry proficiency
Guest Relations
Strong empathy
Tourism Knowledge
Public relations expertise
Guest complaint resolution
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
French
Upper intermediate (B2)
Russian
Upper intermediate (B2)
Work Preference
Work Type
Contract WorkPart TimeFull TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsTimeline
Sales and Service Manager
Al Masah Cargo and Logistics
12.2021 - Current
High Courses - Language Arts Education
Ghana University
04.2001 -
High School Diploma -
Accra High School
04.2001 -
Guest Relations Executive
Kotoka International Airport
Senior Tour Operator
Le Meridian Makadi Bay
Tour Guide Assistant
Blue Sky Travel
Sales Supervisor
Bab Al Madina Travel and Tourism
Airport Representative
Travco Travel and Tourism
Real Estate Consultant
Eve Real-estate
Translator and Interpreter
Al Fardan Lawyer and Consultants
Senior Legal Typist and Owner
Al Theeqa Businessmen Services