Abdellahi Baba
Call Center Manager | IT Professional
Dubai
Summary
CS Supervisor & IT professional & Telesales Specialist As a CCM with an IT background and previous telesales and customer service supervisor with 5 years of experience in the field of customer service and public relations, Dealing with all kinds of clients, private companies, and the public, Reporting and variance analysis, and Seeking a good challenging position which matches with future ambitions at a reputable organization where education background and interpersonal skills can be applied and further developed.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
CC Manager
Kodland
Renotely, Dubai
02.2022 - Current
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Assisted in gathering facts and documents utilized during sales process.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Effectively managed assigned cases, collecting and documenting details using CRM.
Tele Sales Specialist
Green Apple Software Trading Du
Dubai, DU
06.2021 - 02.2022
- Followed up with customers to solicit further sales
- Recorded and updated customer information in online systems
- Completed daily and weekly sales reporting using assigned tools
- Informed current and prospective customers of promotions and new or upgraded products
- Conducted database research to identify potential leads and determine contact information
- Qualified leads and set up customer appointments for outside sales team
Independent Contractor
TransPerfect
Niagara Falls, New York
10.2020 - 04.2021
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Evaluated trends to understand competitive environments and assess current strategies.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Managed over 50 customer calls per day.
Senior Customer Service Supervisor
Port Of NKC
Nouakchott, Nouakchott
07.2019 - 07.2020
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created customer support strategies to increase customer retention.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Accountant
M.T.S Maas Peche
Buffalo, New York
01.2017 - 02.2019
- Gathered financial information, prepared documents and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Itemized taxpayer expenses to identify maximum adjustments, deductions and credits.
- Prepared and filed tax forms to meet needs of customers.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
Insurance Agent
Lawley For Insurance
Bufallo, New York
10.2015 - 07.2016
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
Salesman
Samsung Company
Nouakchott, Nouakchott
02.2010 - 05.2015
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Promoted and up-sold products and services to meet needs of customers.
Education
Bachelor - Business Administration Studying Business Administration
University of The People
United Stated Of America 04.2022 - Current
Diploma - Political science
Nouakchott University
Nouakchott Mauritania 11.2013 - 07.2015
Skills
Strong time management
Strong negotiation ski… IntermediateStrong personality
Strong team player
Winning mentality
CRM IntermediateKotlin LimitedPython IntermediateManagerial skills
Accomplished manager
Managerial Accounting
Accomplishments
- Developing 02/2022 employee engagement & wellness Project Management Institute (PMI) giving a sense of belonging to employees to work towards a common goal and the organization
- Improve employee health and also help individual employees overcome the particular health-related problem
- 11/2021
- IT Support Professional Coursera & Google Career Certificates & Grow with Google
- Studying IT Support online at Coursera collaborate with Google grow Academy and preparing for the exam to get the certified
- 12/2021
- Problem Solving using computational thinking University of Michigan -To define Computational Thinking components including abstraction, problem identification, decomposition, pattern recognition, algorithms, and evaluating solutions -To recognize Computational Thinking concepts in practice through a series of real-world case examples -To develop solutions through the application of Computational Thinking concepts to real world problems 11/2021
- Mastering The Art of Telesales Emirates Integrated Telecommunications company Du
- Mastering The Art of Telesales 11/2017
- Water pumping technician Hydroconseil
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
- 10/2009
- Kung-fu Kung-fu Dragons center
- I've practicing kung-fu for more than 10 year, and teaching it ,I'm martial artist professional and well trained.
Affiliations
HR Manager Ms Hasli
Timeline
Bachelor - Business Administration Studying Business Administration
University of The People
04.2022 - Current
CC Manager
Kodland
02.2022 - Current
Tele Sales Specialist
Green Apple Software Trading Du
06.2021 - 02.2022
Independent Contractor
TransPerfect
10.2020 - 04.2021
Senior Customer Service Supervisor
Port Of NKC
07.2019 - 07.2020
Accountant
M.T.S Maas Peche
01.2017 - 02.2019
Insurance Agent
Lawley For Insurance
10.2015 - 07.2016
Diploma - Political science
Nouakchott University
11.2013 - 07.2015
Salesman
Samsung Company
02.2010 - 05.2015