Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

Abdellatif Zarzouri

Summary

To secure a challenging position with a progressive and reputed organization which facilitates professional growth and utilization of my qualification and experience while embracing new methodologies & strategies to remain competitive in the market, I am looking to be part of an organization and identify with its vision, mission and purpose, to contribute my skills, abilities and resources for the growth and expansion of said organization, to advance my career, and to continue to develop my communication skills.

Overview

13
13
years of professional experience

Work history

Starter

12.2022 - 09.2023
  • Multitask Client Convincing - Rapport Building
  • Team Player - Positive Approach Customer Service - Account Management
  • Dealing with Corporate - Multinationals Presentation - Interpersonal Skills
  • Resolving Client Complaints Problem Solving - Team Management
  • Carexso Site Management Organization

Customer Support Coordinator

Abdellatif, Curriculum Vitae Page 2 of 1 PDC-CRO
Dubai
03.2020 - 11.2022
  • Overseeing all day-to-day administrative activities at a healthcare facility Evaluating personnel and preparing daily reports as needed by other departments
  • Assisting with recruitment, consenting, screening and enrolment of personnel
  • Employ financial acumen in budgeting and expenditure Authorize admissions and treatment as per agreed protocols Communicate medical results to patients under clinical supervision Replenish the facility's medical supplies Attend and contribute to departmental meetings Screen and evaluate personnel in the organization Implement procedures across the facility
  • Objective
  • Personal & Professional Profile, Assist site for in subject recruitment, retention, and completion of Case Report Forms (CRF) Collection and preparation of required documents for study submission and approvals in addition to any amendments and ongoing study updates
  • Reparation, maintenance and archiving of investigator site files as per GCP, sponsor/ CRO SOP requirements, including correct completion and modification of project-specific templates
  • General and project-specific correspondence
  • Employ financial acumen in budgeting and expenditure Authorize admissions and treatment as per agreed protocols Communicate medical results to patients under clinical supervision

Customer Care Executive & Billing Coordinator

NMC Royal Hospital
Abu Dhabi
05.2018 - 02.2020
  • Reeting & register patients according to established protocols Assist patients to complete all necessary forms and documentation including medical insurance
  • Ensure patient information is accurate including billing information
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Answer incoming calls and deal with inquiries collect co-pays and payments Determines patient invoice by capturing services noted in patient chart, clarifying services with physicians
  • Resolves billing issues by explaining insurance contract with patient, negotiating settlement
  • Coordinating with Sales and Finance team to manage account payable and receivables
  • Collecting and producing information like shipping rates, prices and discounts .

Patient Access Representative

Nation Hospital, Abu Dhabi
11.2015 - 04.2018
  • Greets patients and their caregivers and records pertinent information into a computer database Records insurance information and obtains pre-approval for treatment if needed Relays information between patients and other staff members, and provides them with updates as needed Prioritizes the order of care so that the most critical patients are seen first Keeps paper and electronic medical records, and updates these records as needed Provides information to insurance companies in order to assist with billing Assists patients during checkout, and ensures they have post-treatment instructions if required Refers individuals to outside agencies when unable to meet their needs Calculates payment information, accepts funds, and credits accounts accordingly
  • Abdellatif Zarzouri / Curriculum Vitae

Receptionist Customer

Awazen Medical Center, Abu Dhabi
01.2011 - 10.2015
  • Profile: Greeting clients in a personalized, friendly, and inviting manner Matching clients with the best suited tax professional for their needs Scheduling clients how they would like to be scheduled Handling client exits by assuring all current and future needs are met Maintaining office cleanliness and organization of resources with team members Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel Operate computer, copier, office machines, , as directed Assist department directors in administrative matters Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, calm environment throughout the facility Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday Provide professional and personable greeting at main reception and contact team members to alert

Education

2009

Economics and Social

School of information and management
2007

Skills

  • Knowledge of MS Word, MS Excel, MS PowerPoint, Internet, Outlook, Oracle & Insta (NMC Working System)
  • Marital status: Single
  • Will be readily furnished upon request
  • Educational Qualification
  • Computer Proficiency

Additional Information

  • Personal Details

Languages

English
Intermediate

Timeline

Starter

12.2022 - 09.2023

Customer Support Coordinator

Abdellatif, Curriculum Vitae Page 2 of 1 PDC-CRO
03.2020 - 11.2022

Customer Care Executive & Billing Coordinator

NMC Royal Hospital
05.2018 - 02.2020

Patient Access Representative

Nation Hospital, Abu Dhabi
11.2015 - 04.2018

Receptionist Customer

Awazen Medical Center, Abu Dhabi
01.2011 - 10.2015

Economics and Social

School of information and management

Similar Profiles

Create profile
Abdellatif Zarzouri