Abdelmaksoud Mansour
Amsterdam,Netherlands
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
9
9
years of professional experience
Work History
Hostel Manager
Roommate Hostel Zaandam
10.2020 - Current
- Created and applied marketing strategies to promote hostel's services and amenities.
- Managed budgets and expenses and analyzed and interpreted financial information to monitor sales and profits.
- Conducted random inspection of hostel's policies by visiting and checking rooms for adherence to cleanliness and hygiene standards.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
Hotel Receptionist
North Santorini Luxury Spa
01.2018 - 09.2020
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Hotel Receptionist
Poseldon Hotel Mikonos
04.2017 - 12.2018
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
Company Owner
Mansour Group
01.2015 - 03.2017
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
Education
Higher Education - Law
Ain Shams University
Egypt 06.2003
Skills
- Customer Service
- Money Handling
- Product Promotions
- Product Recommendations
- POS System Operation
- Teamwork
- Sales Expertise
- Relationship Building
- Retail Store Operations
- Customer Assistance
Hobbies
- Swimming 🏊
- Movies 🎥
- Traveling 🧳
- Photography 📸
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Russian
Upper intermediate (B2)
Netherlands
Upper intermediate (B2)
Timeline
Hostel Manager
Roommate Hostel Zaandam
10.2020 - Current
Hotel Receptionist
North Santorini Luxury Spa
01.2018 - 09.2020
Hotel Receptionist
Poseldon Hotel Mikonos
04.2017 - 12.2018
Company Owner
Mansour Group
01.2015 - 03.2017
Higher Education - Law
Ain Shams University
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