Abdelmohsen Alsayed
Dubai
Summary
Enthusiastic Information Systems graduate with a proactive approach to career development. Focused on achieving success and self-actualization, seeking a workplace to further develop skills and contribute to the creation of new success stories.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Emaar Hospitality Group
Dubai, UAE
04.2023 - Current
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
Call Center Representative
TUI Airlines
Cairo, Egypt
06.2022 - 03.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Customer Service Representative/ GDS Expert (Sabre and Amadeus)
Teleperformance
Cairo, Egypt
07.2021 - 05.2022
- Company Overview: Expedia Account
- Expedia Account
Customer Service Executive
Altice USA
Cairo, Egypt
07.2017 - 07.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor's Degree - Management Information Systems
Modern Academy
Egypt 01.2019
High School Degree -
Alfarouk Language School
Egypt 01.2015
Skills
- Flexibility
- Public speaking skills
- Problem solving
- Decision making
- Adaptability to places and people quickly
- Friendly and positive personality
Certification
- Communication and Customer Care, Teleperformance - Cairo, Egypt
- Tico Certificate (Travel counsellor certificate), Travel Industry Council of Ontario, Canada
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Militarystatus
Exempted
Hobbies and Interests
- Traveling
- Basketball
- Football
- Fitness and weightlifting
Personal Information
- Age: 28
- Date of Birth: 12/12/1996
- Nationality: Egyptian
- Marital Status: Single
Timeline
Call Center Representative
Emaar Hospitality Group
04.2023 - Current
Call Center Representative
TUI Airlines
06.2022 - 03.2023
Customer Service Representative/ GDS Expert (Sabre and Amadeus)
Teleperformance
07.2021 - 05.2022
Customer Service Executive
Altice USA
07.2017 - 07.2021
Bachelor's Degree - Management Information Systems
Modern Academy
High School Degree -
Alfarouk Language School