AbdelMoneim Elkholi
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in automotive sales and after sales management, customer experience enhancement, and CRM strategies. Proven track record in revenue growth, upselling programs, and KPI monitoring. Adept at warranty resolution, team leadership, and cross-functional collaboration. Master user of Key loop (DMS) and proficient in Oracle. Committed to improving guest satisfaction through advanced hospitality knowledge and strategic planning. Career goal: to leverage skills in organisational leadership and client service excellence to drive operational success within a dynamic organisation.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Reception Manager
JETOUR UAE - Elite Group Holding
Dubai
12.2024 - 05.2025
- Enhanced customer satisfaction by launching proactive follow-up protocols with CRM/MRS, reducing no-show appointments.
- Led service reception team to exceed labor and parts revenue targets across retail and fleet channels.
- Implemented structured upselling programs for value-added services and accessories.
- Analysed CSI metrics (NPS, Mystery Shop, Internal PSF) and introduced SOPs for first-time fix and on-time delivery.
- Drove cross-functional improvements with warranty, technical, and parts teams to reduce complaint resolution time.
- Improved E-Estimate conversion rate and increased sales per RO.
- Ensured 100% compliance in Dealer Process, Express Service, and Mystery Shopping audits.
- Championed 5S implementation in reception and workshop in line with Dealer Network Standards.
Reception Supervisor (Acting as Reception Manager)
INFINITI - Aftersales
Dubai
05.2022 - 11.2024
- Supervised service front office, leading team of high performing of 12 Service Advisors, 5 CX Executive.
- Boosted revenue by mentoring staff on value-added selling and fleet client engagement.
- Collaborated with CRM to improve appointment show-up rates and re-engage lost customers.
- Introduced bundled service promotions, increasing VAS and accessory sales.
- Improved service delivery timelines and CSI metrics through process optimization.
- Acted as key liaison between service, parts, and technical teams to reduce TAT.
- Contributed to strategic planning and budgeting through operational feedback.
- Managed over 150 customer inflow per day with 50% GR files and 10 Service Advisor.
Certified Senior Service Advisor
NISSAN - Aftersales
Dubai
08.2020 - 05.2022
- Delivered expert guidance on maintenance and repair, ensuring customer satisfaction and transparency.
- Managed over 22 cars on Daily basis with high customer retention and perfect customer satisfaction Level.
- Managed service flow from check-in to delivery with high-quality standards.
- Scheduled appointments and coordinated workshop priorities.
- Tracked repairs and customer updates using management systems.
- Resolved complex customer concerns and mentored junior advisors.
- Boosted service revenue via upselling and maintenance package promotions.
Sales supervisor - Home Appliances & Electronics
United Co. for Trading (TOYOTA - MITSUBISHI)
Egypt
10.2017 - 01.2020
- Supervised team of sales representatives, ensuring daily operations and sales activities aligned with company goals.
- Developed and executed retail sales strategies for home appliances and electronics across multiple store locations.
- Trained and coached sales staff on product knowledge, upselling techniques, and customer service standards.
- Managed inventory levels and coordinated with supply chain teams to ensure product availability.
- Collaborated with marketing department to implement in-store promotions and seasonal campaigns.
- Monitored competitor activities and adjusted pricing strategies accordingly.
- Prepared sales forecasts and performance reports for senior management.
- Boosted sales revenue by 20% through strategic merchandising and team performance improvements.
- Improved customer satisfaction ratings through enhanced after-sales service and staff training.
- Successfully launched new product lines, exceeding launch period sales targets by 15%.
- Reduced inventory backlog by 30% through improved stock rotation and demand forecasting.
- Delegated tasks effectively, ensuring team productivity was maximised.
Certified Service Advisor
United Co. for Trading (TOYOTA Dealer)
Egypt
05.2015 - 04.2017
- Delivered clear and honest communication with customers regarding repairs and costs.
- Managed full-service lifecycle from reception to final delivery.
- Coordinated with workshop for efficient workflow and high CS level .
- Used management systems to maintain records and monitor job status.
- Provided training to junior advisors and focusing on VAS sales and target parts and labor Achievement
- Overachieving settled targets continuously by 10% to 15% on monthly basis.
- Delivered excellent customer service by understanding and meeting their requirements.
- Kept abreast of latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
Certified Sales Advisor
TOYOTA Egypt / Al Nasr Auto
Egypt
09.2010 - 04.2015
- Guided customers in choosing vehicle models and financing options.
- Conducted test drives and handled complete sales cycle.
- Built long-term client relationships and managed corporate accounts.
- Coordinated showroom promotions and events.
- Performed market analysis to identify sales trends.
- Exceeded monthly targets by 10-15%.
- Contributed to 25% increase in showroom traffic via regional marketing campaign.
- Recognized for highest customer satisfaction 3 years consecutively.
- Grew local market share by 20% with targeted promotions.
Education
Bachelor of Social Work - Public Relations
Delta University
Mansoura / Egypt 09.2006 - 06.2010
Pre-Master Diploma - Public Relations And Consumer Behavior
Faculty of Arts - Sociology
Mansoura University 09.2011 - 06.2012
Skills
- Automotive Sales & Aftersales Management
- Customer Experience & CSI Improvement
- Revenue Growth & Upselling Programs
- KPI & Operational Performance Monitoring
- Warranty & Complaint Resolution
- Organizational Team Leadership & Training
- Dealer Standards & Audit Compliance
- Cross-functional Collaboration
- Oracle and Key-loop (DMS) Master User
- Advanced hospitality knowledge
- Reception operations management
Languages
Arabic
English
Custom
- Bachelor of Social Work, Delta University, El Mansoura, Egypt, 2010
- Pre-Master Diploma, Faculty of Arts - Sociology, El Mansoura University, Egypt, 2011
- TOYOTA KAIZEN Program, TOYOTA Egypt
- TOYOTA CSI Course, TOYOTA Egypt
- Dubai Way Service Ambassador Course, Dubai College of Tourism, Dubai Corporation of Tourism and Commerce Marketing
- 5-Star Hospitality Mindset Programs, AWROSTAMANI Academy (INFINITI ME)
- Service Ambassador Program for Sales & Service Frontline, AWROSTAMANI Academy (INFINITI ME)
- OAO & Price Perception Training for Frontline, SAAWR Academy
Personal Information
- Date of birth: 09/24/89
- Nationality: Egypt
- Marital status: Married
Timeline
Reception Manager
JETOUR UAE - Elite Group Holding
12.2024 - 05.2025
Reception Supervisor (Acting as Reception Manager)
INFINITI - Aftersales
05.2022 - 11.2024
Certified Senior Service Advisor
NISSAN - Aftersales
08.2020 - 05.2022
Sales supervisor - Home Appliances & Electronics
United Co. for Trading (TOYOTA - MITSUBISHI)
10.2017 - 01.2020
Certified Service Advisor
United Co. for Trading (TOYOTA Dealer)
05.2015 - 04.2017
Pre-Master Diploma - Public Relations And Consumer Behavior
Faculty of Arts - Sociology
09.2011 - 06.2012
Certified Sales Advisor
TOYOTA Egypt / Al Nasr Auto
09.2010 - 04.2015
Bachelor of Social Work - Public Relations
Delta University
09.2006 - 06.2010
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