Abdelmonem Elsayed Tawfik

• Promoted to oversee full floor operations, supervising multiple service teams and ensuring smooth workflow.

• Handled escalated guest concerns with professionalism, ensuring service recovery and guest retention.

• Coordinated with kitchen and bar staff for efficient and timely service delivery.

• Maintained operational documentation, prepared staff reports, and supported management with inventory control.

• Utilized Excel for data tracking, shift scheduling, and performance monitoring.

• Applied proper mail etiquette in internal and external communications.

• Oversaw inventory management, ensuring stock levels were monitored and replenished in a timely manner.

• Promoted for outstanding performance and leadership potential.

• Supervised service team, monitored section performance, and ensured consistency in service standards.

• Assisted management with shift scheduling, staff coaching, and onboarding new employees.

• Delivered attentive and personalized service, demonstrating a strong ability to anticipate and understand guests’ needs.

• Proactively engaged in cross-selling and upselling premium items, contributing to increased revenue and enhanced guest satisfaction.

• Supported supervisors with daily operations and ensured smooth coordination during peak hours.

• Maintained safe hygiene and food handling standards for full compliance
• Communicated daily promotions, side dishes and deals to increase customer orders and maximise sales
• Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction
• Assisted in training new staff, providing guidance on restaurant procedures and service excellence

• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
• Anticipated and addressed guests' service needs
• Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
• Seated guests quickly and coordinated timely service to minimise table wait times
• Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests
• Greeted new customers, answered initial questions and took drink orders