Summary
Overview
Work History
Education
Skills
Timeline
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Abdelrahim Mohamed

Telecommunication Assistant, Freelancer Music and Audio Specialist
Dubai

Summary

Dynamic Music and Audio Specialist with a proven track record as well as an operational experties in telecommunication services at Etisalat UAE, excelling in innovative problem solving and cross-functional collaboration. Expert in Logic Pro X, I lead audio projects from concept to delivery, ensuring quality and cohesive branding while enhancing customer satisfaction through effective communication and training initiatives.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Interpersonal skills and team work and collaborative work, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

10
10
years of professional experience

Work History

Freelance Music and Audio Specialist

Freelance
01.2017 - Current
  • Lead, Direct all musical and audio Projects, from conceptualizing to delivery.
  • Create and curate original soundtracks, jingles or promotional audio in line with marketing strategies.
  • Offer Music and audio production expertise, oversee song arrangements and ensure cohesive branding across all audio-related projects.
  • manage the sound design and audio engineering for music production, podcasts and live events.
  • Mixing and mastering tracks for distribution and playback across all platforms and devices and radio ready.

Telecommunication Assistant

Etisalat UAE
12.2016 - Current
  • Enhanced customer satisfaction by addressing and resolving complex technical issues promptly.
  • Managed extensive data entry tasks with high accuracy, contributing to an efficient back office operations.
  • Oversaw customer service inquiries via email and chat.
  • Conducted quality audits on all back office operations.
  • Improved response time to service requests, ensuring timely resolution of customer concerns.
  • Developed comprehensive training materials for new hires, boosting team efficiency and technical knowledge.

Telesales Representative

Etisalat UAE
10.2015 - 12.2016
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Supported team members in achieving shared goals, contributing to a collaborative work environment.

Education

Bachelor of Science - Industrial Engineering And Engineering Management

University Of Sharjah
Sharjah
04.2001 -

High School Diploma -

Al Shola Private School
Sharjah
04.2001 -

Skills

Innovative problem solving

Cross-functional collaboration

Proficient in Logic Pro X and Hardware

Quality Assurance

Marketing Oriented

Timeline

Freelance Music and Audio Specialist

Freelance
01.2017 - Current

Telecommunication Assistant

Etisalat UAE
12.2016 - Current

Telesales Representative

Etisalat UAE
10.2015 - 12.2016

Bachelor of Science - Industrial Engineering And Engineering Management

University Of Sharjah
04.2001 -

High School Diploma -

Al Shola Private School
04.2001 -

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Abdelrahim MohamedTelecommunication Assistant, Freelancer Music and Audio Specialist