Abdelrahim Saed Qadri
Ecommerce Operation Manager
Dubai
Summary
E-commerce Operations Manager with 11+ years of experience in high-volume fulfillment across food and non-food sectors. Specialized in fresh food logistics, cold chain, and last-mile delivery. Skilled in optimizing dark stores, micro-fulfillment, and omnichannel operations. Proven success with WMS/OMS/TMS systems, inventory accuracy, and process automation. Currently managing end-to-end operations , with a focus on efficiency and scalability.
Skills
- Multi-Location Store Launches , Successfully opened 7 high-performing e-commerce stores (Efood, Express, MFC) across Dubai, Abu Dhabi, and Sharjah, enhancing regional market presence
- Fulfillment Process Optimization Implemented , advanced features that reduced delivery turnaround time by 20% and increased daily on time delivery rate to 97%
- Strategic Cost Reduction, Negotiated outsourcing contracts that led to a 10% decrease in fulfillment costs while maintaining delivery quality and operational speed
- Team Performance Acceleration , Designed and executed a training program that improved team productivity by 25% and reduced operational errors by 30% within three months
- Customer Experience Enhancement , Drove process improvement initiatives that elevated customer satisfaction scores by 15% based on direct feedback and service KPIs
- Inventory Efficiency Improvement Applied forecasting and replenishment models that cut excess stock by 25% and minimized stockouts by 15%, boosting inventory accuracy
- Operational Automation Deployment , Spearheaded automation of repetitive fulfillment tasks, reducing manual workload by 40% and reallocating resources to high-value activities
Overview
12
12
years of professional experience
1
1
Certification
Work History
E-commerce Operation Manager
Fresh Fruit, DUBAI
08.2025 - Current
- Leading daily e-commerce fulfillment operations for fresh food and perishable items.
- Coordinating inbound logistics and cold storage to ensure freshness and shelf life.
- Optimizing last-mile delivery using real-time tracking and dynamic routing tools.
- Managing inventory turnover and applying demand forecasting to reduce waste.
- Collaborating with marketing and commercial teams to launch seasonal campaigns.
- Monitoring SLA compliance, delivery time, and customer satisfaction metrics.
- Implementing process automation to streamline picking, packing, and delivery flows.
Ecommerce Operation Manager – Micro Fulfillment Center (MFC)
MAF Group Carrefour, DUBAI
01.2023 - 08.2025
- Directed full-cycle order fulfillment operations including picking, packing, and dispatch.
- Implemented WMS & automation tools to enhance inventory accuracy and throughput.
- Analyzed KPIs to optimize delivery speed, order accuracy, and SLA compliance.
- Drove inventory forecasting and stock control to reduce shortages and overstock.
- Collaborated with logistics, tech, and procurement teams to align operational goals.
- Applied process reengineering to improve efficiency and customer satisfaction.
- Enforced quality assurance and cold chain standards across MFC workflows'.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Operation Manager (Senior Team Lead) (Schedule, Express) Startup, Fulfillment, Dark Store,(Abu Dhabi & Dubai)
MAF Group Carrefour, DUBAI
01.2020 - 01.2023
- Managed daily fulfillment and last-mile operations for eFood and Express models.
- Coordinated 3PL delivery networks ensuring SLA adherence and delivery accuracy.
- Oversaw dark store layout, stock levels, and real-time order picking efficiency.
- Supported online campaign launches through operational and content readiness.
- Tracked and improved KPIs related to order flow, delays, and logistics cost.
- Implemented budget controls, route planning, and cost-saving initiatives.
- Led team development, performance reviews, and cross-training strategies.
- Controlled costs to keep business operating within budget and increase profits.
Ecommerce Team Leader – Ecommerce Fulfillment, Last Mile & Dark Store
MAF Group Carrefour, MULTI
01.2018 - 01.2020
- Supervised picking, dispatch, and delivery teams across ecommerce operations.
- Monitored key metrics to drive order accuracy, productivity, and service level.
- Resolved customer escalations and aligned actions with policy compliance.
- Ensured proper segregation of goods and cold chain management in delivery.
- Coordinated with IT and commercial teams to enhance system usability.
- Audited website content for accuracy, availability, and promotions visibility.
- Conducted team briefings and implemented process enhancements regularly.
Section Supervisor – FMCG Department
MAF Group Carrefour, UAE
01.2014 - 01.2018
- Managed team performance, product displays, and daily sales target achievement.
- Maintained accurate stock levels, minimized stockouts, and optimized replenishment.
- Negotiated promotions with suppliers to improve margin and product rotation.
- Ensured compliance with food safety, hygiene, and handling regulations.
- Analyzed competitor pricing to stay aligned with market trends.
- Delivered monthly reports and insights to senior retail management.
Education
B.A. - Hospitality & Tourism
The Hashemite University
01.2012
Certification
- PMP (Project Management Professional) – In Progress (84 hours completed)
- Advanced training in project planning, risk management, resource allocation, and stakeholder communication aligned with PMI standards.
- Mini MBA – International Business, IBMI, Berlin, Germany – 2022
- Focused on global business strategy, market analysis, leadership, and financial planning within international e-commerce and retail sectors.
- Developing a Service Mindset – 2022
- Enhanced skills in customer experience, service design, and operational responsiveness in high-demand digital environments.
- Leadership Mindset – 2021
- Built strategic thinking, team empowerment, and decision-making capabilities to drive high-performing operations and innovation.
LANGUAGES
Arabic – Native Proficiency
English – Professional Working Proficiency
Spanish – Basic
Timeline
E-commerce Operation Manager
Fresh Fruit, DUBAI
08.2025 - Current
Ecommerce Operation Manager – Micro Fulfillment Center (MFC)
MAF Group Carrefour, DUBAI
01.2023 - 08.2025
Operation Manager (Senior Team Lead) (Schedule, Express) Startup, Fulfillment, Dark Store,(Abu Dhabi & Dubai)
MAF Group Carrefour, DUBAI
01.2020 - 01.2023
Ecommerce Team Leader – Ecommerce Fulfillment, Last Mile & Dark Store
MAF Group Carrefour, MULTI
01.2018 - 01.2020
Section Supervisor – FMCG Department
MAF Group Carrefour, UAE
01.2014 - 01.2018
B.A. - Hospitality & Tourism
The Hashemite University
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