ABDELRAHMAN FAHMY
Sharjah
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Customer Service and Ticketing Officer
AL Khaleej ALArabi Tourism
Sharjah
10.2023 - Current
- Able to make accurate booking for customer
- Calcuate expenses and sell tickets to passengers
- Help passengers by answering question on travel arrangements
- Help passengers to plan for their trips
- Help to make and confirm reservation
- Provide good customer service
- Re-book tickets and other arrangement
Guest Service Executive
Gaelan Hospital
Sharjah
04.2021 - 04.2023
- Provided exceptional concierge services assisting guests with transportation arrangements, dining reservations, and local attraction recommendations.
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Monitored inventory levels of supplies necessary for daily operations which helped control costs while avoiding shortages.
- Developed strong relationships with local businesses to promote the hotel''s offerings, driving additional revenue from referrals.
Receptionist and Housekeeping Manager
royal crown suites
Sharjah
01.2018 - 01.2020
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Maintaining security and telecommunication systems
- Keeping office secure by following procedures, monitoring logbook, and clean reception area
- Documenting and communicating various actions, irregularities, and continuing needs
- Answering the telephones; taking and relaying messages; providing information to callers
- Providing administrative and clerical support
Receptionist
Delta Specialized Hospital
Menofia
04.2017 - 01.2018
- Organized group bookings efficiently by working closely with event planners or travel agents ensuring all special requests were met.
- Developed strong relationships with local businesses to promote the hotel''s offerings, driving additional revenue from referrals.
Education
Bachelor's of accounting - Accounting And Finance
Menofia University
Shebin El Kom Menofia01-2017
Skills
- Good Communication Skills
- Active listening
- Front-Desk Reception
- Ms office
- Problem-solving
Certification
UAE Driving license
Timeline
Customer Service and Ticketing Officer
AL Khaleej ALArabi Tourism
10.2023 - Current
Guest Service Executive
Gaelan Hospital
04.2021 - 04.2023
Receptionist and Housekeeping Manager
royal crown suites
01.2018 - 01.2020
Receptionist
Delta Specialized Hospital
04.2017 - 01.2018
UAE Driving license
ICDL
PFA
Bachelor's of accounting - Accounting And Finance
Menofia University
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