Abdelrahman Hammad
Dubai
Summary
Versatile and results-driven professional with extensive experience across Facility Management, Financial Advising, Real Estate, and Customer Service. Proven track record of managing high-profile projects and teams, with a year of experience overseeing hospitality and ticketing services at The Grand Egyptian Museum. Leveraged 8 years in financial advisory roles within the real estate and insurance sectors to drive sales, coach teams, and enhance client relationships. Adept in customer service with 4 years of experience in tele-sales and client support. Possesses strong communication, negotiation, and problem-solving skills, complemented by a solid foundation in law and international fundraising.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public relations specialist (GEM Ambassador)
Legacy- Hassan Allam
07.2023 - 08.2024
- Company Overview: Facility Management and Hospitality team at the Grand Egyptian Museum
- Oversaw hospitality and ticketing services, ensuring smooth operations and an exceptional guest experience
- Ensured a safe and welcoming environment by rigorously monitoring the quality of security, housekeeping, and facility management
- Coordinated effectively between operating companies and third-party vendors, including shops and restaurants, to streamline operations and enhance service delivery
- Managed VIP guest relations, providing tailored support and exclusive services to high-profile visitors
- Assisted visitors and guests throughout their visit, addressing inquiries and resolving issues to ensure satisfaction
- Facility Management and Hospitality team at the Grand Egyptian Museum
Financial Advisor
Allianz Egypt
11.2020 - 06.2023
- Company Overview: (Credit Agricole Bancassurance - HSBC Bancassurance)
- Motivating and coaching the bank's account officers to maximize sales to bank clients
- Ensure that clients fulfill all needed documents and medical examinations
- Ensure all documents are properly submitted to operations department in the company
- Coordinate with the Operations Department to ensure the prompt operations activities in issuance of the policy and claims settlement and provide all needed information for that purpose
- Ensure efficient after sales service and maintain a high focus on long term customer relationship to maximize persistency
- Continuously update market and competition knowledge to expand market penetration
- Continuously build and develop the network of contacts and sources of leads
- Present periodical production and activity reports including but not limited to the sales report, undelivered report, collection report and regeneration report
- Support the Area manager in training and coaching for new team members as needed
- (Credit Agricole Bancassurance - HSBC Bancassurance)
Financial Advisor
AXA Egypt
11.2019 - 11.2020
- Company Overview: (CIB Bancassurance)
- Achieve sales targets set for the assigned branch through
- Individual sales effort by identifying prospective clients, identifying client's needs and promoting solutions based on company products to satisfy identified clients' needs and maximize achieving sales targets (according to the relevant agreement with each bank
- Follow up to ensure the delivery of policies to clients
- Handle all customer inquiries, requests and complaints to maximize customer satisfaction
- Follow up on the clients' timely premiums' payments, renewals, or cancellations of policies
- Establish and maintain a good working relationship with the Banks' staff and continuously motivate them to enhance sales results
- (CIB Bancassurance)
Property Consultant
United Brokers
09.2016 - 11.2019
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determine clients' needs and financials abilities to propose solutions that suit them
- Manage property auctions or exchanges
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders and home inspectors
- Promote sales through advertisements, open houses and listing services
- Remain knowledgeable about real estate markets and best practices
Property Consultant Ambassador
Hyde Park
05.2019 - 07.2019
Customer Service Agent
Tele-Performance
09.2015 - 09.2016
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Head Of Fundraising
SEBRAE
05.2015 - 08.2015
- Conducting research on fundraising opportunities
- Writing, submitting, and uploading press releases as required
- Writing funding proposals and submitting these to potential donors
- Preparing quarterly budgets
- Coming up with ingenious ways to raise awareness
- Implementing a variety of marketing strategies and promotional campaigns
- Organizing and attending non-profit events and networking with relevant stakeholders
- Establishing good relationships with staff, members of the public, and the media
- Research prospective donors
- Create a strong fundraising message that appeals to potential donors
- Identify and contact potential donors
- Use online platforms to raise donations
- Organize campaigns or events to solicit donations
- Maintain records of donor information
- Evaluate the success of previous fundraising events
- Train volunteers in fundraising procedures and practices
- Ensure that all legal reporting requirements are satisfied
Tele-Sales Agent & Supervisor
BOGO
10.2012 - 04.2015
- Communicate with customers to understand their requirements and needs
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Always strive towards meeting sales quota, Track and document calls and sales
- Prepare and present achievements and KIPs and Measure identified KPIs
- Meeting with sales managers to discuss telesales strategies
- Implementing sales strategies
- Managing the telesales team and assisting junior staff, Training junior telesales staff
- Monitoring the performance of the sales team, Setting weekly and monthly sales targets
- Maintaining customer relationships
- Handling escalated customer complaints
Education
Bachelor of Law -
Faculty Of Law - Cairo University
Cairo01.2019
Skills
- Microsoft Office
- Seibel
- OPUS
- Excellent Communication
- Negotiation
- Closing
- Time Management
- Problem-Solving
- Teamwork skills
Certification
- Internship at the Arab League- Department of the two Americas.
- Internship at AIESEC in S-Marketing project in Brazil (AIESEC Maceio).
Languages
Arabic
English
Portuguese
Professional Highlights
- Successfully managed operations and guest relations for over 1000+ visitors at The Grand Egyptian Museum, ensuring exceptional service and operational efficiency.
- Drove significant sales growth and client satisfaction as a Financial Advisor at Allianz-Egypt and AXA-Egypt, including coaching bank account officers and maintaining strong customer relationships.
- Contributed to real estate sales and client acquisition as a Property Consultant, demonstrating expertise in market analysis, client needs assessment, and property management.
- Enhanced customer engagement and issue resolution at Tele-Performance, building trust and satisfaction through effective communication and problem-solving.
Personal Information
- ID Number: A38665605
- Date of Birth: 09/30/93
- Gender: Male
- Nationality: Egyptian
- Marital Status: Single
Timeline
Public relations specialist (GEM Ambassador)
Legacy- Hassan Allam
07.2023 - 08.2024
Financial Advisor
Allianz Egypt
11.2020 - 06.2023
Financial Advisor
AXA Egypt
11.2019 - 11.2020
Property Consultant Ambassador
Hyde Park
05.2019 - 07.2019
Property Consultant
United Brokers
09.2016 - 11.2019
Customer Service Agent
Tele-Performance
09.2015 - 09.2016
Head Of Fundraising
SEBRAE
05.2015 - 08.2015
Tele-Sales Agent & Supervisor
BOGO
10.2012 - 04.2015
Bachelor of Law -
Faculty Of Law - Cairo University
Similar Profiles
Muhammed QuraitemMuhammed Quraitem
Warehouse supervisor at Hassan Allam Holding Company for ContractingWarehouse supervisor at Hassan Allam Holding Company for Contracting
RAFIK RAMADANRAFIK RAMADAN
Project Manager at INTECH - HASSAN ALLAM HOLDING COProject Manager at INTECH - HASSAN ALLAM HOLDING CO
Mohamed ElshabrawyMohamed Elshabrawy
Customer Experience Intern at Hassan AllamCustomer Experience Intern at Hassan Allam
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group