ABDELRAHMAN IBRAHIM

Being working as part of a busy sales team I involved in annual & quarterly Tactical Planning,

scheduling & also delivery across multiple media. Responsible for ensuring that promotional activity is targeted to me and Am effective in attracting potential customers.

Duties.

1. Order new personal and business credit cards and process cards related changes and requests including promotional campaigns offered semi-annually.

2. Cover for the debit card and ACH specialist in their absence by learning their task and understanding and following their procedure.

3. Answer internal or external calls in a friendly Professional and caring manner which brings a reward in making Someone else day brighter.

4. Enjoy assisting people finding a Solutions to the Problems even to the extent of initiative conference calls with third party for resolution.

5. Establish priority and work independently in a structure and pleasant environment.

6. Utilize strong written and verbal communication skills by Phone, email, or letter in a timely manner.

7. Proficient in Microsoft and Excel, internet explorer, and other needed software

program’s .

KEY SKILLS AND COMPETETION

. Assist customers with credit cards account Management including payment

Disputes, processing phone Payments and reviewing features of their accounts.

• Maintained and built close relationships with customers through regular contact and visits.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Monitored, followed-up and escalated cases to meet customer response commitments.

• Maintained and built close relationships with customers through regular contact and visits.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.