Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Websites
Timeline
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ABDELRAHMAN MEDHAT

ABDELRAHMAN MEDHAT

Abu Dhabi

Summary

A highly motivated and experienced customer service professional with a proven track record of delivering exceptional service to customers. i have excellent communication and interpersonal skills, enabling effective interaction with customers from diverse backgrounds. Skilled in problem-solving and conflict resolution, ensuring customer satisfaction while maintaining a positive company image.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Serco company
Abu Dhabi
08.2023 - Current
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Attention to detail and accuracy in documentation.
  • Time management and ability to handle multiple tasks.
  • Adaptability to fast-paced and evolving environments.

Customer Service Representative

Banque Misr
Alexandria
07.2022 - 07.2023
  • Provide prompt and friendly assistance to customers.
  • Guide customers through the account opening and closing processes.
  • Investigate and resolve customer complaints or issues related to banking services.
  • Update customer information, such as address changes or contact details.

Customs Broker

Al Shorouk for customs clearance
Alexandria
01.2018 - 01.2022
  • Prepare and submit the necessary documentation required for customs clearance.
  • Determine the correct classification of goods based on internationally recognized product classification systems.
  • Calculate and pay any applicable customs duties, taxes, fees, or levies based on the customs valuation of the goods.
  • Engage with customs brokers or freight forwarders who specialize in customs clearance procedures.

Education

Bachelor of Arts - Department of Sociology

Faculty of Arts
Alexandria University
06-2022

Skills

  • Customer Assistance
  • Training and mentoring
  • adaptability
  • Administrative Tasks
  • Cultural Sensitivity
  • Handle Stressful Situations
  • Customer Service
  • Time Management
  • communication
  • MS (Word - Excel - Power point )

Certification

  • UAE Driving License

Affiliations

  • Playstation gaming
  • Watching movies
  • Playing football

Languages

Arabic
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Representative

Serco company
08.2023 - Current

Customer Service Representative

Banque Misr
07.2022 - 07.2023

Customs Broker

Al Shorouk for customs clearance
01.2018 - 01.2022

Bachelor of Arts - Department of Sociology

Faculty of Arts

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ABDELRAHMAN MEDHAT