Abdel Rahman Sherif
Dubai,UAE
Summary
Abdel Rahman Sherif Driven professional with knack for relationship-building and strategic planning. Demonstrates strong negotiation skills and business acumen, coupled with proven abilities in communication and leadership. Poised to drive franchise growth and profitability through innovative solutions and collaborative efforts.
Overview
7
7
years of professional experience
Work history
Franchise sales manager
True Gamers Esports Gaming centre
Dubai, UAE
02.2024 - Current
- Managed franchise sales operations, resulting in streamlined processes.
- Built strong relationships with potential franchisees to foster business growth.
- Conducted thorough market research for identification of new franchise opportunities.
- Developed and executed strategic plans, enhancing brand visibility.
- Achieved enhanced customer satisfaction by providing excellent service to franchisees.
- Led the negotiation process for successful contract closures with potential franchisees.
- Established effective communication channels, improving relationship with existing franchisees.
- Trained new sales staff to achieve higher performance standards.
Branch manager
True Gamers Esports Gaming centre
Dubai, UAE
04.2023 - 02.2024
- Improved branch productivity by implementing efficient work schedules.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale.
- Implemented new training programmes for improved staff performance.
- Streamlined business processes to enhance operational efficiency.
- Coordinated with other branches for seamless service delivery.
- Liaised with clients, resulting in strong relationships and repeat business.
- Led team meetings to foster communication and collaboration.
Waiter
Qasr El Madina resturant
Dubai, UAE
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Delivered excellent customer service through friendly and polite interaction.
- Helped reduce waiting times by swiftly clearing tables after use.
- Remained calm under pressure, ensuring better performance during peak hours.
Retail Salesperson
Newborn Clothing Store
Tanta, Eygpt
03.2020 - 02.2021
- Enhanced customer experience by providing exceptional service and product knowledge.
- Maintained clean, organised shop floor for better shopping environment.
- Established rapport with customers through effective communication skills.
- Demonstrated detailed understanding of store merchandise to assist customer queries.
- Processed cash and card transactions efficiently, ensuring accuracy at all times.
- Assisted in stock replenishment during peak sales periods to maintain product availability.
Waiter
Martim Jolly ville hotel and resort
Sharm El Sheikh, Egypt
01.2018 - 03.2020
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Assisted in food preparation, resulting in timely service delivery.
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
High school
Egypt Skills
- Customers service
- Good relations with the work team
- Convincing customers
- Able to understand non-verbal cues as well as
- Business development planning
- Brand positioning understanding
- Product knowledge mastery
- Cross-Selling techniques
- Customer retention strategies
Personal Information
- Age: 25 years old
- Nationality: Egyptian
- Marital status: Single
- Religion: Muslim
Languages
Arabic
Native
English
Fluent
Timeline
Franchise sales manager
True Gamers Esports Gaming centre
02.2024 - Current
Branch manager
True Gamers Esports Gaming centre
04.2023 - 02.2024
Waiter
Qasr El Madina resturant
01.2022 - 03.2023
Retail Salesperson
Newborn Clothing Store
03.2020 - 02.2021
Waiter
Martim Jolly ville hotel and resort
01.2018 - 03.2020
High school
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