Abdelrahman Taha

• Contributed in the Quality Control & Assurance plan at Green Valley Company, which had a great effect on rewarding the HACCP and GMP and ISO 9001/2000 for the company
• Responsible for Hygiene Systems Maintenance inside and outside the Company, and reporting to the Quality Control Manager
• Supporting the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the quality management system
• Analyze failure, corrective and preventive action to respond to customer complaints
• Responsible for planning, organizing and managing the overall activities of receiving / outgoing quality functions
• Continuously improving QC receiving inspection process and procedures
• Supervising the Quality Control System inside all the stores to ensure implementation of the Quality Control requirements
• Preparation of QC reports and send to my QM.
• Inspected products and worker progress throughout production.
• Recorded, analyzed, and distributed statistical information.
• Implemented new quality assurance and customer service standards.
• Reported production malfunctions to managers and production supervisors.
• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.

• Successfully passed regulatory ISO Certification Audit with no major findings or violations
• Monitored activities and supporting systems to meet compliance regulations.
• Implemented new quality assurance and customer service standards.
• Recorded, analyzed, and distributed statistical information.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Developed a corrective action system that improved the resolution of quality issues by 50%
• Provided training and support to other departments that improved their understanding and adherence to quality control procedures.

• Analyzed sales and marketing data for improved strategies.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Completed daily cycle counts to maintain accuracy of records.
• Completed physical inventory counts each month.
• Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
• Managed sales promotions and marketing strategies on major social media sites.
• Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Reviewed order updates to identify best practices aligned with corporate goals.
• Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Led crisis management team and provided quick turnaround solutions.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
• Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
• Implemented, executed and strategically expanded business channel partnerships and program initiatives.

• I am responsible for developing and overseeing data-driven marketing campaigns to promote our Certification and Training Business
• Leveraging my expertise in market research and consumer behavior analysis, I create campaigns that resonate with our target audience and drive business growth
• I devise and present innovative ideas and strategies to the SGS BD Team that align with our business objectives and target audience needs
• By staying up-to-date with the latest industry trends and Clients insights, I ensure that our campaigns are effective and competitive
• In addition to overseeing campaign development, I execute a range of promotional activities, including event planning and product exhibitions, to increase brand awareness and drive Clients engagement
• I also update and maintain SGS client databases, regularly analysing and reporting on performance metrics to my line manager
• As part of my role, I manage our social media campaigns, creating and curating engaging content that aligns with SGS brand and marketing objectives
• I prepare and deliver detailed marketing plans that support key business objectives and strategies, and I attend many conferences and events to stay up-to-date on the latest trends and deliver actionable insights to my team
• To ensure that we remain competitive in the market, I monitor competitor activity and generate leads for our services
• Using my knowledge of the competitive landscape, I update our marketing strategies and tactics to stay ahead of the curve.
• Monitored trends in social media, industry, and competitive landscape to create new material.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Worked closely with in-house design team to develop visuals for content.
• Updated customer database and generated lists and counts for direct marketing projects.
• Created and distributed surveys for data collection and analysis.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Researched and evaluated potential new markets and Services.

• Identifying and pursuing new business opportunities in the training and ISO certification audit fields
• Business development, new business opportunities, training, ISO certification, audit, pursue
• Building and maintaining relationships with potential clients and partners to expand the customer base
• Relationship building, clients, partners, customer base, expand
• Conducting market research to identify trends and competitor analysis to develop strategic sales plans
• Market research, trends, competitor analysis, strategic sales plans
• Creating and delivering sales presentations to potential clients, showcasing the value of training and ISO certification audit services
• Sales presentations, potential clients, value, training, ISO certification
• Collaborating with internal teams, such as operations and marketing, to ensure smooth service delivery and effective promotion of training and ISO certification audit services
• Collaboration, internal teams, operations, marketing, service delivery, promotion
• Participating in industry events and networking activities to generate leads and promote the company's training and ISO certification audit services
• Industry events, networking, leads, promote
• Managing and maintaining the CRM (Customer Relationship Management) system to track sales activities, customer interactions, and business opportunities
• CRM system, sales activities, customer interactions, business opportunities
• Providing regular reports on sales performance, market trends, and customer feedback to senior management
• Reports, sales performance, market trends, customer feedback, senior management
• Keeping abreast of industry trends, regulations, and standards related to training and ISO certification audits
• Industry trends, regulations, standards, training, and ISO certification
• Meeting and exceeding sales targets and revenue goals for the training and ISO certification audit services
• Sales targets, revenue goals, training, ISO certification
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Used SalesForce to handle current portfolio and prospective leads.
• Conducted regular meetings with Major clients to build positive and productive relationships.
• Boosted sales more then 70% with development of positive customer relationships.
• Maintained extensive knowledge of company Services to provide top-notch expertise to Clients.
• Developed business pipeline using cold and warm techniques.
• Networked among local business and community organizations to develop leads and generate business.
• Exceeded target individual average revenue goals year over year.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.
• Communicated with local organizations to build networks and develop leads.
• Improved sales documents with cut and paste feature.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Expanded customer base by identifying needs, developing solutions and delivering client-centered Services.
• Brought in new accounts through successful networking strategies and promotional approaches.

● Ministry of Energy and Infrastructure.

● Ministry of Economy.

● Ministry of Finance.

● Dubai Police.

● Ajman Police

● RAK Police

● Emirates NBD

● Integrated Transportation Center-Abu Dhabi

● Dubai DED.

● Ajman DED

● Consultative Council of Sharjah.

● Abu Dhabi Municipality

● Dubai Municipality

● Fujairah Municipality.

● Dubai Court.

● ADIB Bank