Abdelrahman Abdalla Aydaros Omar Alhebshi
Sharjah - Hoshi
Summary
Experienced Naval Officer with 7 years of experience in various roles, including 2 years as Lieutenant (Navigation and Communication Officer) aboard naval ships and 5 years in Naval Operation Center. Proven leadership and operational skills in maritime environment. Strong understanding of naval tactics and technology. Skilled in navigation, communication, and crisis management. Effective in high pressure situations and quick decision making.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Customer service officer
Emirates NBD
Dubai
2025.06 - Current
- Attending the customers with positive attitude and assisting them with account opening, fixed deposit placing, issuance of credit cards, guiding them with the online banking
- Delivered high-quality service with attention to detail and professionalism managing customers and the company's expectations.
- Managed difficult customer situations for maintaining company reputation.
- Maintained up-to-date knowledge about products and services,
- knowing customers life style and interests to be able to sell the perfect products to them
- replying to customer's emails and helping them getting the services they need without visiting the branch if necessary through exemption process.
- Maintaining the average service time less than 10 minutes.
- Managing HRAR cases and providing necessary documents from customers to governance team to close them as satisfactory.
- Updating internal SRs created by compliance and payments team and resolving it within TAT (RFI reports, correspondent bank quires and Customer due diligence update)
- Managing Exit cases as per bank policy within TAT.
- Opening new accounts and taking credit cards requests
- Initiating deposit accounts opening ,telegraphic transfers and ATA for walk in customers and through email exemption for customers outside the UAE as per authority matrix.
- Taking requests from walk in customers such as ( conversion of account from single to joint and vise versa, title change, signature update, KYC update , adding / deleting POA from accounts, address and contact number update).
- Working with RMs (Relationship Managers) to address customer queries service related.
- Responding to customer queries through email service related and assisting them with online banking.
- Making sure that SRs in the branch are not escalated and resolved within TAT.
- Taking settlement of liabilities requests from walk in customers whether it is payment from customer account or buy out to a different bank.
- Printing authenticated statements for walk in customers and through email exemption.
- Training newly joined employees on different processes to be able to assist customers with confidence
Lieutenant/1 (Naval Operation Center)
UAE Armed Forces
2019.10 - 2024.02
- Making sure units which are assigned with missions are preforming upon the command orders.
- Provide logistic needs for the active units.
- Drawing different courses on paper charts and ECDIS (Electronic Chart Display Information System).
- Cooperate with different divisions to establish surface/air picture.
- Issuing hazards warnings to all naval units.
- Cooperate with different divisions to fulfill the commands vision.
- Report to command and keeping them up to date.
- Implementing plans to deal with various events.
Navigation and Communication Officer
UAE Armed Forces
2017.03 - 2019.10
- Navigating the ship from one point to another safely and timely according the Rules Of the Road.
- Insure crew and ships safety.
- Assuming accurate degree of readiness in different situations.
- Patrolling and protecting Territorial waters and vital installations.
Customer Service Agent
Trakhees
2013.01 - 2013.10
- Interacting with customers and informing them with documents needed to get a trading license.
- submitting applications and inform the customers with the procedure progress.
- Booking medical examination appointments for the employees.
- Printing employment cards.
- Perform inspection rounds on stores occasionally.
Education
Naval Science Diploma -
RASHID BIN SAEED AL MAKTOUM COLLEGE
Abu Dhabi, UAEBachelor of Naval Science -
Naval Institute
Abu Dhabi, UAESkills
- Leadership
- Strong Communication Skills
- Operational Management
- Adaptability
- Problem-Solving
- Teamwork
- Crisis Management
- Decision Making
- Customer Service
- Up-Selling services
Certification
- TEFL (Teaching English as a Foreign Language) Course November,2022.
NAVAL INSTITUTE - ABU DHABI
- Watch Keeping (onboard ships) Course November 28, 2019
JAHIZIYA COMPANY - ABU DHABI
- NBCD (Nuclear, Biological, Chemical and Damage Control) Course 2017
Languages
Arabic: Native
English: Fluent
Timeline
Customer service officer
Emirates NBD
2025.06 - Current
Lieutenant/1 (Naval Operation Center)
UAE Armed Forces
2019.10 - 2024.02
Navigation and Communication Officer
UAE Armed Forces
2017.03 - 2019.10
Customer Service Agent
Trakhees
2013.01 - 2013.10
Bachelor of Naval Science -
Naval Institute
Naval Science Diploma -
RASHID BIN SAEED AL MAKTOUM COLLEGE