Abdelrhman Yousef
Dubai,UAE
Summary
Confident Operations Director experienced in leading high-performing teams to achieve key objectives. Keen problem-solver and logical thinker for reliable issues identification and solution planning. Communicates well with diverse staff teams to engage, enthuse and motivate to success.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Operations director
Asfar Travels
Dubai, UAE
2023.03 - Current
- Implemented strategic mission, core values and business objectives across company-wide operations.
- Led site operations team to deliver on KPI targets with consistency.
- Advocated for improvements through transformational value-based leadership.
- Cultivated culture of continuous improvement, clearly outlining objectives and ideal processes.
- Delivered impressive business growth while creating cost-effective solutions to meet required budget.
- Motivated team members by providing mentoring and development opportunities.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Assessed, identified and mitigated risk through strategic planning.
Manager of business development and B2B Sales
Opera Travel
Abu Dhabi, UAE
2015.11 - 2020.05
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Conducted periodic performance reviews for direct reports.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
Sales Executive
Al Sadiyat Travel ( Sharafi Group)
Abu Dhabi, UAE
2013.10 - 2015.11
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Generated new leads and opportunities to maximise revenue.
- Analysed industry and competitor trends to enhance sales strategy.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Managed client relationships from early stages of sales process through to post-sales
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
Reservations agent
Asia Travel ( Asian Gulf Travel)
Abu Dhabi, UAE
2010.07 - 2013.10
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Negotiated corporate reservation rates to meet client budget requirements.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Conducted calls professionally and politely to maintain excellent service standards.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Completed bookings and reservation amendments using hospitality property management software.
- Employed strong product and systems knowledge to handle booking enquiries.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Processed GDS Systems ( Amadeus , Galileo , Sabre) and online bookings with zero error.
- Communicated reservation confirmations to guests via post and email.
- Recommended hotel packages and initiatives to customers for increased business profits.
Education
Bachelor of Business Administration - Business Administation
Damascus University
Syria 2007.08 - 2010.05
Skills
- Outgoing personality
- Employee training
- Strong communication
- Marketing and sales experience
- Problem solving
- Operational support
- Department management
- Contract management
- Able to work well with others
- Able to work on your own
- Sensitivity and understanding
- Flexible and open to change
- Excellent verbal communication skills
- Customer service skills
- Able to use a computer and the main software packages competently
Languages
Arabic
Native
English
Fluent
Timeline
Operations director
Asfar Travels
2023.03 - Current
Manager of business development and B2B Sales
Opera Travel
2015.11 - 2020.05
Sales Executive
Al Sadiyat Travel ( Sharafi Group)
2013.10 - 2015.11
Reservations agent
Asia Travel ( Asian Gulf Travel)
2010.07 - 2013.10
Bachelor of Business Administration - Business Administation
Damascus University
2007.08 - 2010.05