Abdelsattar Abdelmaksoud

Board Meetings

• primary responsibility is to represent students from different constituency groups. Members of the board will attend all formal SAB meetings including sub-committees and follow the Robert's Rules of order during all monthly board meetings
• Reviewed financial statements and monitored organizational performance against budgets.
• Responsibilities will have read executive reports and financial statements, bring forward and discuss student matters, move and vote on motions brought forward by the membership, executives, or students, and listen to formal presentations by external stakeholders regarding student issues.

Committee Meetings

• Every board member is responsible in attending and joining at least one committee
• Joined three committee meetings. Scholarship, Governance & Internal Review Committee, Elections, Appointment & Referenda committee

Governance & Internal Review Committee

• Draft, review, and recommend changes to the bylaws, and approve policies of the SA.
• Be permitted to make grammatical and formatting amendments to the Governing Documents of the SA that keep with the spirit of the document, provided a report of changes is given to the SAB at the meeting.

Elections, Appointment & Referenda committee

• Draft, review, recommend, and update changes to the Elections & Referenda Policies and Procedures.
• Prepare and review nomination packages and election materials.
• Handle issues, complaints, and inquiries pertaining to elections and appointments that the CRO or Co-Chairs cannot handle.

Scholarship Committee

• Create, review, update, and modify SA scholarship and criteria
• Grade applications of SA scholarships, bursaries, and awards.
• Review winners of SA scholarships, bursaries, and awards.

• Coordinated and handled a team of 8 customer service representatives remotely
• Working on live chat, action or other channels to assist couriers with any active order issues they may face remotely and ensure that all information is provided to couriers in a timely manner while live on an order.
• Resolving escalated courier inquiries (call/email/chat).
• Facilitate communication between all parties involved in each delivery, such as customer live-team, and restaurant live-team.
• Responsible for meeting and exceeding personal performance KPIs to ensure that we are delivering on a best in class stakeholder experience
• Managed and motivated high-performing team members for successful KPI attainment.
• Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Assisted with the planning of special events by arranging volunteer and student staffs, implementing food banks events and holiday hampers.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Processed invoices for payment using accounting software applications.

• Welcomed guests into venues, showing them daily public and private tours of many popular tv shows such as "Friends", "Marvel series", "Stranger Things" and the "The office" show sets, ensuring an engaging and flawless visitor experience.
• Managed staff schedules and breaks effectively to maintain optimal coverage throughout operating hours, ensuring a seamless experience for visitors and minimizing disruptions.
• Generated reports to evaluate KPIs, Staff performances and expectations
• Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
• Coordinated with the maintenance team to handle immediate repairs and fixes, minimizing downtime and ensuring the sets were always in prime condition for tours

• Main duties was assisting managers in duty to perform a smooth day to day operations.
• Trained new staff members on job duties and responsibilities.
• Responsible for all VIP, private bookings requests, changes, refunds and tickets.
• Assisted in assigning roles and responsibilities before opening to the public.
• Responsible for any maintenance the needs immediate fix, and also responsible for inventory count, orders and shipping packages.
• Managed the breaks for the staff in an orderly timed manner