Abderrahim Boumhid
Sales Territory Manager
Dubai
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Territory Manager
DENSO Automotive, DENSO Sales Middle East
03.2013 - Current
- 1-Develop new customer acquisition and market penetration to expand parts wholesale Business and market Share
- 2- Identify internal / external new market opportunities to expand parts sales business
- 3-Support the key account or customers in the development of growth strategies, pricing strategies, Marketing programs, etc
- To ensure optimal market performance and competitiveness 4-Oversee sales support activities such as sales administration, Sales Representative, customer service, Invoicing, and credit and collections to ensure that customer orders are processed, dispatched, invoiced, and Paid accurately and on time
- 5-Participate in industry fairs, customer fairs and exhibitions to ensure market competitiveness for the DENSO 6-Work closely with Product Management, Marketing, Logistic and Business Development Teams to over- Achieve customer and market expectations
- 7- Supervise& follow up claims, Stock and clearance in allocated operations on regular basis
- 8-Monitor competitor activities and market feedback, Propose counter measure actions
- 9- Cascade useful information and perform regular team meetings, Monitor field sales team
- Performance on daily basis, provide weekly sales reports
- Attend the duty on time well groomed, Monitor day to day activity of sales team to Ensure smooth field sales functions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Sales & Supply Chain Management
Samsung Electronics
08.2009 - 02.2013
- Gulf Customer Satisfaction (MENA HQ) Supply Chain Management – Sales Career Responsibilities: 1
- Account Management of Authorized distributors and Service centers of North Africa Countries thereby ensuring timely delivery of purchase orders and services which includes Spare parts for Consumer Electronics and Home Appliances
- 2
- To analyze service center’s (ASC, DSC, RSC) purchase orders and timely delivery Through KPI factors (ISR, OSR) throughout Middle East
- 3
- Sales Management (making Sales contract, Service agreements, setting up credit Policies, quotes and invoices)
- 4
- To liaise between the customer and the company for Relationship building and discuss Business related issues/matters
- Working as a power user of SAP –SD and MM modules
- 6
- Sales Analysis to know the sales trend and help the procurement team to place orders to Vendors accordingly
- 7
- Processing the warranty claims of Authorized distributors
- 8
- To arrange for the online / onsite training for the distributors and authorized service Agents on new products/New process and policies
Customer Service Representative
LG Electronics Middle East
07.2007 - 08.2009
- Respond to customer calls and inquiries regarding product orders, warranty issues
- Provided quality customer service with a high volume central processing and distribution center
- Handling walk-in customers inquires (Pre-Sales, Post-Sales, Complains and Technical support) via email & over the phone
- Data collation & analyzing customer feedback & using survey systems
- Preparing weekly and monthly progress/review reports.
Sales Associate
ALSHAYA TRAIDING L.L.C
11.2005 - 07.2007
- 1-Selling and promoting different products of the company
- 2-Entertaining costumer /buyers 3-Prepare inventory reports of item/product
- 4-Responsible in checking and encoding the received items, monitor slow and fast moving merchandise, replenishment of stock’s
- Administration work /opening and closing.
Customer Service
BMCE BANK
03.2004 - 01.2005
- Entertain / Interview incoming clients
- Answers telephones, route and screen calls, greet visitors, respond to inquiries from clients
- Handle letters, faxes and letters
- Assist in administration duties
- Cashier and Exchanges
Education
Bachelor of Science - Administration and Organization
Zouhr Faculty,
Agadir - Morocco 09.1999 - 06.2002
No Degree -
ETON
Knowledge Village Dubai 04.2001 -
Skills
Sales analysis
undefinedTimeline
Sales Territory Manager
DENSO Automotive, DENSO Sales Middle East
03.2013 - Current
Sales & Supply Chain Management
Samsung Electronics
08.2009 - 02.2013
Customer Service Representative
LG Electronics Middle East
07.2007 - 08.2009
Sales Associate
ALSHAYA TRAIDING L.L.C
11.2005 - 07.2007
Customer Service
BMCE BANK
03.2004 - 01.2005
No Degree -
ETON
04.2001 -
Bachelor of Science - Administration and Organization
Zouhr Faculty,
09.1999 - 06.2002
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