Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Abderrahim Jaouad

Abderrahim Jaouad

Steward - Emirates Airline
Dubai

Summary

Experienced cabin crew professional with over 6 years of delivering exceptional service abroad one of the world's leading airlines. Expert in providing premium in-flight experiences, ensuring passenger safety, and meeting the demands of luxury travel. Dedicated and detail-orientated with experience in network security, configuration, and administration. Passionate about staying ahead of evolving threats and leveraging technical expertise.

Overview

12
12
years of professional experience
7
7
Certifications

Work History

Steward

Emirates Airlines
06.2018 - Current
  • Delivered world-class service to a diverse range of high-profile, VIP, and business class passengers, ensuring a personalized and luxurious in-flight experience.
  • Maintained a consistent brand image as a global ambassador for Emirates, contributing to customer satisfaction ratings through exceptional service and attention to detail.
  • Effectively handled customer inquiries and concerns, resolving issues promptly and maintaining a calm and professional demeanor in high-pressure environments.
  • Ensured safety compliance with all airline regulations, conducting pre-flight safety checks, and managing emergency situations efficiently.

Assistant Store Manager

Etoile Boutique
12.2017 - 05.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Help Desk Technician

Btscom
01.2013 - 08.2014
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Provided basic end-user troubleshooting and desktop support.
  • Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Education

Bachelor of Science - Systems Management And Networks

Miage School of Casablanca
Casablanca, Morocco
04.2001 -

Specialized Technician Diploma - Computer Networking And Telecommunications

Specialized Institute of Applied Technology
Casablanca, Morocco
04.2001 -

Skills

Customer Service Excellence

Safety & Emergency Procedures

Cultural Sensitivity

Discretion & Professionalism

Adaptability

Networking: Understanding of Protocols (TCP, IP, DNS, HTTP/S) and network configurations

System Administration: Knowledge of Windows, Linux (Kali)

Cultural Sensitivity

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Certification

First Aid & Safety Training

Timeline

Computer Networks and Network Security

08-2024

Introduction to Cybersecurity Fundamentals

08-2024

Cybersecurity Compliance Framework, Standards & Regulations

07-2024

Introduction to Cybersecurity Tools & Cyber attacks

06-2024

Operating Systems: Overview, Administration, and Security

06-2024

Steward

Emirates Airlines
06.2018 - Current

First Aid & Safety Training

06-2018

Cabin Crew Safety Procedures

06-2018

Assistant Store Manager

Etoile Boutique
12.2017 - 05.2018

Help Desk Technician

Btscom
01.2013 - 08.2014

Bachelor of Science - Systems Management And Networks

Miage School of Casablanca
04.2001 -

Specialized Technician Diploma - Computer Networking And Telecommunications

Specialized Institute of Applied Technology
04.2001 -

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Abderrahim JaouadSteward - Emirates Airline