ABDERRAZZAK MOUAFIK
General Manager
Dubai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
General Manager
Lancaster Ouaga 2000 Hotels & Resorts, Burkina Faso
12.2021 - 08.2023
- (210 Deluxe Rooms, 10 Villas, 10 Suites and 1 presidential suite; 6 meeting Rooms, 1 Ballroom, 2 Bars, 2 restaurants and 1 Fine dining Restaurant, Olympic swimming pool and it’s bar, Spa & Gym, 206 Staff) Supervise work at all levels and set clear objectives, plan activities and allocate responsibilities to achieve the most efficient operating model, managing budgets/expenses, analyse and interpret financial information and monitor sales & profits, inspect facilities daily and enforce strict compliance with health and safety standards, networking with the international & local companies, NGO’s, Embassies and government instances
- Key Contributions:
- Business Strategy Development and execution
- Talent Management and Organizational Capability
- Budget preparation
- Implementation of service strategy
- Implement Health & Safety rules and regulations
- Business Information Analysis
- Owner Relations
- Hosting very high profile international meetings
- Increasing guests and staff satisfaction
- Networking and getting actively involved in the local community
- Increase on LY, Total revenue 69%, GOP 54%
- Leading renovation projects
- Negociating with different suppliers
General Manager
Pullman hotels & Resorts
04.2019 - 04.2021
- Lubumbashi Grand Karavia 5
- DRC (197Rooms, 200 seats Restaurant, 2 bars, 4 meeting rooms, 1000 M² marquee, Swimming pool, 137 staff)
- Supervise work at all levels and set clear objectives, plan activities and allocate responsibilities to achieve the most efficient operating model, managing budgets/expenses, analyse and interpret financial information and monitor sales & profits, inspect facilities daily and enforce strict compliance with health and safety standards, networking with the international & local companies and government instances, sponsorship of the main events in the city (international Golf Open, Equestrian Open, Moto GP…)
- Key Contributions:
- 2019 Luxury hotel award achievement
- Establish, maintain, and drive luxury standards of operation
- Improving and redesigning F&B offer and increased the revenue and profitability by nearly 50%
- Hosting the biggest mining conference in Congo (DRC Mining Week)
- Leadership of day to day operations of all departments within the hotels
- Creation of a dynamic team where I lead by example and drive the hotel Ideology
- Drive and support effective Sales, Marketing, Brand Strategy and business initiatives
- Maintain effective leadership and a collaborative approach to Revenue Management
- Meet all financial targets, while managing and controlling budgets
- Report accurately, and in a timely manner, as required by Ownership and the Corporate Office
- Maintain excellent Owner relationship
General Manager
Ibis and Spa Antananarivo 4
10.2015 - 09.2018
- (174 Bedrooms, Spa, 4 Meeting rooms, 125 seats restaurant and bar, 125 staff Members) Franchised Hotel
General Manager
Ibis Lagos Ikeja 3
Lagos
12.2012 - 09.2015
- Pre-opening and opening, 165 Bedrooms, 4 meeting rooms, bar and open kitchen restaurant, 105 staff members)
Opertations Manager
Novotel York Centre
York
09.2010 - 11.2012
Acting General Manager
Novotel Manchester West
Nottingham
02.2011 - 07.2011
Front Of House Manager
Novotel Bristol Centre
Food & Beverage Manager
Novotel Plymouth
- Combo Ibis, Etap & F1 Brussels Airport, as Sales & Banqueting Manager at Sofitel Brussels Toison d’Or (Le Louise)
Front Office Manager
Mercure
- Brussels Airport, as Assistant Grand Back Administrator at Accor Head Office
Assistant Financial Manager/City
Grand Hotel Mercure Royal Crown
Brussels
Education
CREDENTIAL - Hotel Management
High School of Liege
Belgium 09.1993 - 06.1997
Skills
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Affiliations
Hotels Association
Hospitality Informations
ILHA Hospitality
Associations
Founder & VP: Rotary in Antananarivo
Founder & President: Association of Moroccans in Madagascar
Abderrazzak Mouafik Page 2
…Continued…
…Continued…
Timeline
General Manager
Lancaster Ouaga 2000 Hotels & Resorts, Burkina Faso
12.2021 - 08.2023
General Manager
Pullman hotels & Resorts
04.2019 - 04.2021
General Manager
Ibis and Spa Antananarivo 4
10.2015 - 09.2018
General Manager
Ibis Lagos Ikeja 3
12.2012 - 09.2015
Acting General Manager
Novotel Manchester West
02.2011 - 07.2011
Opertations Manager
Novotel York Centre
09.2010 - 11.2012
CREDENTIAL - Hotel Management
High School of Liege
09.1993 - 06.1997
Front Of House Manager
Novotel Bristol Centre
Food & Beverage Manager
Novotel Plymouth
Front Office Manager
Mercure
Assistant Financial Manager/City
Grand Hotel Mercure Royal Crown
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