Abderrezak Missoum
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
FOH Supervisor
MEHROMAH Art House And Cafe
12.2022 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Reduced wait times with effective scheduling and efficient delegation of tasks among staff members.
Receptionist
Hotel Ibis
09.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Hotel Oasis
09.2018 - 07.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Master of Science - Network And System Administration
Saad Dahleb
Blida Algeria09.2020
Bachelor of Science - Computer Networking And Telecommunications
Saad Dahleb
Blida Algeria07.2018
Skills
- Multitasking
- Staff motivation
- Conflict resolution
- Inventory control
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
FOH Supervisor
MEHROMAH Art House And Cafe
12.2022 - Current
Receptionist
Hotel Ibis
09.2020 - 10.2021
Receptionist
Hotel Oasis
09.2018 - 07.2020
Master of Science - Network And System Administration
Saad Dahleb
Bachelor of Science - Computer Networking And Telecommunications
Saad Dahleb
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