Abdessalam Ben Ameur
Deira
Summary
Customer-focused and results-driven professional with 3+ years of experience in sales, retail, and hospitality. Passionate about delivering exceptional customer service, building strong client relationships, and achieving sales targets. Skilled in communication, problem-solving, and adapting to fast-paced environments. Trilingual in English, Arabic, and French, with proven ability to work effectively in multicultural settings. Dedicated to contributing positively to team success while ensuring customer satisfaction remains the top priority
Overview
5
5
years of professional experience
Work History
Junior Operation Specialist
Azadea Group -Pull&Bear
03.2025 - Current
- Managed multiple projects simultaneously, ensuring strict adherence to deadlines and budget constraints.
- Oversaw daily operations by delegating tasks to maintain workflow efficiency.
- Addressed client concerns promptly, enhancing customer satisfaction levels.
- Collected and organized data for seamless input into database system.
- Supervised shipment receiving processes to guarantee accuracy and efficiency.
- Maintained stockroom organization while effectively scheduling stock management activities.
- Developed and managed stockkeeper schedules to optimize resource allocation.
Sales Associate
Azadea Group - Pull&Bear Dubai Mall
06.2023 - Current
- Identified customer needs through effective greetings and inquiries.
- Achieved and exceeded monthly sales targets by promoting products and upselling services.
- Managed cash register operations, ensuring accurate money counting and reconciliation at shift's end.
- Conducted training sessions for new sales staff on fundamental processes and protocols.
- Collaborated with team members to ensure smooth daily operations and meet store goals.
Sales Advisor
Exist Tunisia
10.2021 - 09.2022
- Met reasonable customer needs and requests within specified time frames.
- Addressed and escalated customer complaints to ensure prompt resolution.
- Communicated with customers and colleagues politely to foster positive relationships.
Guest Relations
Golden Tulip Hotel Tunisia
06.2020 - 09.2021
- Welcomed guests in a friendly and professional manner.
- Reviewed arrival lists to ensure timely greetings.
- Attended to VIP guests, addressing inquiries promptly.
- Provided detailed information regarding facilities, programs, and amenities.
- Assisted with confirming travel arrangements and relaying messages.
- Anticipated guest needs, fostering strong rapport with customers.
Education
Dental Technician
IMSET
Tunisia 06-2020
Skills
- Multilingual proficiency
- Cultural awareness
- Detail-oriented analysis
- Problem-solving abilities
- Effective communication
- Empathy and professionalism
- Team collaboration
- Adaptability and resilience
- Customer service excellence
Languages
Arabic
French
English
Timeline
Junior Operation Specialist
Azadea Group -Pull&Bear
03.2025 - Current
Sales Associate
Azadea Group - Pull&Bear Dubai Mall
06.2023 - Current
Sales Advisor
Exist Tunisia
10.2021 - 09.2022
Guest Relations
Golden Tulip Hotel Tunisia
06.2020 - 09.2021
Dental Technician
IMSET
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