Abdessamad Aoussar
Ajman
Summary
Proven leader in operations management, adept at strategic planning and team leadership, significantly enhanced performance outcomes at Sharjah Aviation Services. Skilled in problem-solving and customer service, ensuring seamless airport operations and elevated passenger satisfaction. Expertise in staff development and performance monitoring, driving efficiency and profitability with a focus on safety and compliance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Sharjah Aviation Services
Sharjah, United Arab Emirates
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Represented airport interests in planning, construction and maintenance of facilities and grounds.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Devised processes to boost long-term business success and increase profit levels.
- Facilitated communication between various departments within the airport organization for seamless coordination of tasks and responsibilities.
- Oversaw fleet maintenance, resulting in reduced downtime for aircrafts and improved overall performance.
- Implemented security measures to ensure the safety of travelers, employees, and facilities.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Monitored regulatory compliance, avoiding fines or penalties related to aviation laws and regulations.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Airport Passenger Service Agent
Sharjahaviation Services
Sharjah, United Arab Emirates
04.2015 - 04.2019
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
Airline Customer Service Agent
Qatar Airways
Casablanca Morocco
08.2014 - 02.2015
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
Airport Passenger Service Agent
Airarabia
Casablanca Morocco
06.2012 - 12.2013
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
Education
Diploma -
Institut Privé Spécialisé Des Métiers Du Tourisme
Casablanca MoroccoSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Development
- Performance monitoring
- Strategic Planning
- Work flow planning
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Operations Manager
Sharjah Aviation Services
04.2019 - Current
Airport Passenger Service Agent
Sharjahaviation Services
04.2015 - 04.2019
Airline Customer Service Agent
Qatar Airways
08.2014 - 02.2015
Airport Passenger Service Agent
Airarabia
06.2012 - 12.2013
Diploma -
Institut Privé Spécialisé Des Métiers Du Tourisme