Abdessamad Aoussar
Ajman
Summary
Proven leader in operations management, adept at strategic planning and team leadership, significantly enhanced performance outcomes at Sharjah Aviation Services. Skilled in problem-solving and customer service, ensuring seamless airport operations and elevated passenger satisfaction. Expertise in staff development and performance monitoring, driving efficiency and profitability with a focus on safety and compliance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Sharjah Aviation Services
04.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Represented airport interests in planning, construction and maintenance of facilities and grounds.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Devised processes to boost long-term business success and increase profit levels.
- Facilitated communication between various departments within the airport organization for seamless coordination of tasks and responsibilities.
- Oversaw fleet maintenance, resulting in reduced downtime for aircrafts and improved overall performance.
- Implemented security measures to ensure the safety of travelers, employees, and facilities.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Monitored regulatory compliance, avoiding fines or penalties related to aviation laws and regulations.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Airport Passenger Service Agent
Sharjahaviation Services
04.2015 - 04.2019
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
Airline Customer Service Agent
Qatar Airways
08.2014 - 02.2015
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
Airport Passenger Service Agent
Airarabia
06.2012 - 12.2013
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
Education
Diploma -
Institut Privé Spécialisé Des Métiers Du Tourisme
Casablanca MoroccoSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Staff Development
- Performance monitoring
- Strategic Planning
- Work flow planning
Languages
Arabic
Advanced (C1)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Operations Manager
Sharjah Aviation Services
04.2019 - Current
Airport Passenger Service Agent
Sharjahaviation Services
04.2015 - 04.2019
Airline Customer Service Agent
Qatar Airways
08.2014 - 02.2015
Airport Passenger Service Agent
Airarabia
06.2012 - 12.2013
Diploma -
Institut Privé Spécialisé Des Métiers Du Tourisme