ABDESSAMAD TOUZANI
Abu Dhabi
Summary
PERSONAL STATEMENT A proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Seeking a role within a health and beauty company in which to use acquired skills and interests Hardworking individual with more than 12 years of expertise workings as Fragrance Specialist. Highly trained in sales strategies and creating collaborative relationships with the sales team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problems solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Specialist
Guerlain
Al Ain
03.2024 - Current
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
Senior Sales Specialist
Mohamed hilal group (blends of love)
09.2017 - 11.2023
- Researched and provided accurate sales forecasts and allocated resources to meet targets.
- Created unique selling proposition reports and analyses for presenting to management.
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Led sales floor tours and made appropriate product recommendations to patrons.
Sales Ambassador
MOHAMED HILAL GROUP (H.O.B. luxury store,fashion, jewelry, fragrance)
09.2013 - 09.2017
- Fragrance: Achieved best record number in over MOHAMED HILAL GROUP in the second month at the company
- Won top operation and customer service rewards for two consecutive months ,April 2015.
- Recognized as top assistant for customer experience in the month of [June 2016]
- Achieved area sales, Takes a supervisory role on a day-to-day basis, in a fast-paced retail environment
- Achieves personal sales targets in line with KPI objective
- Creates a welcoming environment and provides excellent customer service including learning
- Maintained a smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experience
- Built client rapport and loyalty through effective follow-up, maintaining accurate history of client relationship in ORACLE POS SYSTEM.
- Utilised POS software to handle daily transactions of up to 30 transaction with zero error
Sales Assistant
OUD GALLERY
01.2011 - 08.2013
- Ordered and managed stock; stocked shelves
- Served and assisted customers on checkouts
- Answered the phone and helped with queries/complaints, remaining professional at all times
- Helped train new members of staff
- Worked on tasting stalls
Education
Bachelor of Science -
Ibn hanie
07.2009
Skills
- Software:
- PowerPoint, Word, Excel and Outlook
- Customer relations
- Consultative sales
- Specialist fragrance treatments
- Product demonstrations
- Skincare products
- Fragrance trends
- Merchandise setup
- Retail sales techniques
- Perfume sampling
- Fragrance launch events
- POS software proficiency
Certification
- [Dubai,al Ain], [Mohamed Hilal Group] - [sales skills,care and cares costumers service]
- Certified [fragrance specialist], [Mohamed Hilal Group] - [2014,2016,2017,2019,2021]
Languages
Arabic
Native
English
Advanced
C1
French
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Sales Specialist
Guerlain
03.2024 - Current
Senior Sales Specialist
Mohamed hilal group (blends of love)
09.2017 - 11.2023
Sales Ambassador
MOHAMED HILAL GROUP (H.O.B. luxury store,fashion, jewelry, fragrance)
09.2013 - 09.2017
Sales Assistant
OUD GALLERY
01.2011 - 08.2013
Bachelor of Science -
Ibn hanie