Abdiwahab Shukri

• Designed and executed a targeted training curriculum for junior technicians on router and firewall configurations; empowered 5 new hires with essential skills, decreasing onboarding time by 20% and enhancing team productivity
• Spearheaded the deployment of two advanced network controllers and configured LAN technology, which increased data transfer speeds by 50% and facilitated seamless real-time communication across the organization
• Managed the successful rollout of a new network infrastructure, decreasing onboarding setup times by 30% for IT; the initiative supported the integration of over 50 new employees, improving operational efficiency
• Directed the procurement and installation of high-performance workstations, ensuring compliance with budget objectives; the initiative increased file transfer speeds by 60% and arranged collaboration efficiency among team members
• Implemented a comprehensive user account management system that streamlined access controls, resulting in a 40% reduction in unauthorized access attempts and enhancing overall security posture for 200+ users
• Developed and maintained a comprehensive onboarding process for new IT hires, creating a seamless transition that reduced ramp-up time by 20% and ensured immediate contributions to team objectives and user needs
• Negotiated cost-efficient prices with vendors for new systems and services to bring cost down by 20%
• Conducted quarterly audits of software certifications, identifying gaps in compliance and implementing corrective measures; transformed overall compliance rate from 85% to 98% within a six-month timeframe

• Engineered software installation plans, rolling out new applications for 100+ employees; monitored version updates and patched systems, boosting efficiency by 30% and reducing downtime.

• Led troubleshooting sessions for software and hardware issues, guiding users to resolve 90% of cases, improving support experience.

• Streamlined equipment preparation for 30 team members with a standardized checklist, raising installation accuracy by 40% and increasing efficiency.

• Tracked system performance over six months, identifying 12 recurring issues; cut troubleshooting time by 15%, enabling faster resolutions.

• Resolved 25+ tickets per day.

• Installed advanced security software on all company devices, completing the process for 200+ units; this initiative bolstered cybersecurity measures and protected sensitive data from potential breaches
• Monitored and performed hardware and software upgrades to network servers, including operating systems and applications
• Diagnosed and resolved network connectivity issues by implementing systematic troubleshooting protocols, achieving a 50% decrease in average downtime and ensuring uninterrupted service for over 40 users across the organization
• Effectively resolved customer queries and issues at a rapid pace, averaging 30+ calls per day