Abdou Rady Abdelfattah
Sharjah
Summary
Organized Call Center Agent offering 4-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
7
7
years of professional experience
Work History
Call Center Agent
NMC Royal Hospital Sharjah
03.2022 - Current
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Responded proactively and positively to rapid change.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Public Relations Officer
Al Rabia Group ZFE
03.2021 - 03.2022
- Coordinated media interviews with organization staff, board members and volunteers.
- Managed media relations for organizations to produce successful results.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
Salesperson
Elashry Retail Shop
01.2017 - 12.2018
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Improved customer service and telecommunication skills to build lasting relationships.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
Education
No Degree - Surveying And Architectural Constructions
British International Institute
Kafr Elsheikh, Egypt07.2018
Skills
- Gathering information
- Performance Improvement
- Customer communications
- Appointment Setting
- Calm and Professional Under Pressure
- Complaint resolution
- Computer Skills
- Fluent in Arabic (Gulf Emirati)
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
Driver's License Number : 716839
Timeline
Call Center Agent
NMC Royal Hospital Sharjah
03.2022 - Current
Public Relations Officer
Al Rabia Group ZFE
03.2021 - 03.2022
Salesperson
Elashry Retail Shop
01.2017 - 12.2018
No Degree - Surveying And Architectural Constructions
British International Institute
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