Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Abdou  Rady Abdelfattah

Abdou Rady Abdelfattah

Sharjah

Summary

Organized Call Center Agent offering 4-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Overview

7
7
years of professional experience

Work History

Call Center Agent

NMC Royal Hospital Sharjah
03.2022 - Current
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Responded proactively and positively to rapid change.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Public Relations Officer

Al Rabia Group ZFE
03.2021 - 03.2022
  • Coordinated media interviews with organization staff, board members and volunteers.
  • Managed media relations for organizations to produce successful results.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Passionate about learning and committed to continual improvement.
  • Provided professional services and support in a dynamic work environment.

Salesperson

Elashry Retail Shop
01.2017 - 12.2018
  • Presented professional image consistent with company's brand values.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Streamlined sales processes to reduce inefficiencies and improve overall productivity.

Education

No Degree - Surveying And Architectural Constructions

British International Institute
Kafr Elsheikh, Egypt
07.2018

Skills

  • Gathering information
  • Performance Improvement
  • Customer communications
  • Appointment Setting
  • Calm and Professional Under Pressure
  • Complaint resolution
  • Computer Skills
  • Fluent in Arabic (Gulf Emirati)

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Additional Information

Driver's License Number : 716839

Timeline

Call Center Agent

NMC Royal Hospital Sharjah
03.2022 - Current

Public Relations Officer

Al Rabia Group ZFE
03.2021 - 03.2022

Salesperson

Elashry Retail Shop
01.2017 - 12.2018

No Degree - Surveying And Architectural Constructions

British International Institute
Abdou Rady Abdelfattah