Organized Call Center Agent offering 4-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
7
7
years of professional experience
Work History
Call Center Agent
NMC Royal Hospital Sharjah
03.2022 - Current
Collaborated with team members to share best practices, resulting in improved overall department performance.
Responded proactively and positively to rapid change.
Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Exhibited high energy and professionalism when dealing with clients and staff.
Public Relations Officer
Al Rabia Group ZFE
03.2021 - 03.2022
Coordinated media interviews with organization staff, board members and volunteers.
Managed media relations for organizations to produce successful results.
Increased revenues and supported business goals by developing public relations strategies and campaigns.
Passionate about learning and committed to continual improvement.
Provided professional services and support in a dynamic work environment.
Salesperson
Elashry Retail Shop
01.2017 - 12.2018
Presented professional image consistent with company's brand values.
Developed and maintained strong working relationships with professionals within assigned territory.
Improved customer service and telecommunication skills to build lasting relationships.
Streamlined sales processes to reduce inefficiencies and improve overall productivity.
Education
No Degree - Surveying And Architectural Constructions
British International Institute
Kafr Elsheikh, Egypt
07.2018
Skills
Gathering information
Performance Improvement
Customer communications
Appointment Setting
Calm and Professional Under Pressure
Complaint resolution
Computer Skills
Fluent in Arabic (Gulf Emirati)
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Additional Information
Driver's License Number : 716839
Timeline
Call Center Agent
NMC Royal Hospital Sharjah
03.2022 - Current
Public Relations Officer
Al Rabia Group ZFE
03.2021 - 03.2022
Salesperson
Elashry Retail Shop
01.2017 - 12.2018
No Degree - Surveying And Architectural Constructions
British International Institute
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