Abduelrahim Mohammed Hassan
DUBAI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance (MOHRE)
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Storekeeper
Trinity Power Restaurant and Caffe
07.2022 - 01.2023
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Issued invoices to request payment from customers every month.
Storekeeper
Royal Care International Hospital
01.2020 - 05.2022
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Ordered goods from various vendors to maintain store merchandise levels.
Education
Bachelor of Arts - Language Interpretation And Translation
University of Kurdufan
SUDAN08.2016
Skills
- Office Equipment Proficiency
- Training Development Aptitude
- Calm and Professional Under Pressure
- Coordination
- Report Transcription
- Active Listening
- Medical Terminology Knowledge
- Computer Proficiency
- Stock Management
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Teleperformance (MOHRE)
01.2023 - Current
Storekeeper
Trinity Power Restaurant and Caffe
07.2022 - 01.2023
Storekeeper
Royal Care International Hospital
01.2020 - 05.2022
Bachelor of Arts - Language Interpretation And Translation
University of Kurdufan
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