Abdul Basit
Dubai
Summary
Dynamic professional with a proven track record in exceptional customer service and team leadership, honed at ARTUKBEY and RAMADA BY WHYNDHAM. Expert in managing high-stress situations and fostering positive team environments, significantly enhancing customer loyalty. Skilled in time management and attention to detail, adept at driving satisfaction and productivity.
Overview
4
4
years of professional experience
Work History
Barista/ Customer Service Agent
ARTUKBEY
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
RAMADA BY WHYNDHAM
Multan,Pakistan
12.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Intermediate Of Commerce - Buisness
Punjab College of Multan
Multan,Pakistan11.2020
Skills
- Exceptional customer service
- Team leadership
- Team player
- Attention to detail
- Friendly and outgoing
- Time management
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Expertise
- MS Word Office
- PowerPoint
- Excel
Timeline
Barista/ Customer Service Agent
ARTUKBEY
11.2023 - Current
Customer Service Representative
RAMADA BY WHYNDHAM
12.2020 - 10.2021
Intermediate Of Commerce - Buisness
Punjab College of Multan