Abdul Basith Salim

• Oversaw payroll operations and Time and Attendance systems, including More2Wages.com and TimeFusion.co.uk, ensuring adherence to statutory and corporate standards.
• Monitored legislative updates in tax, labor laws, and benefits to maintain and revise payroll policies.
• Collaborated with HR, finance teams, and external auditors to maintain transparent and accurate payroll processes.
• Facilitated successful external audits and compliance reviews, achieving no penalties or fines.
• Implemented enhancements to payroll systems, resulting in a decrease in manual processing errors.
• Established and managed payment gateway mechanisms for secure and efficient transactions.
• Set up Wage Protection System (WPS) and non-WPS accounts, providing tailored client solutions.
• Oversaw data compliance, electronic transactions, digital services, tax monitoring, and cloud security protocols.
• Conducted payroll compliance assessments and prepared detailed reports for management review.
• Initiated updates to employee benefits and pension plans, ensuring alignment with current regulations and industry standards.
• Enhanced application processes by integrating customer feedback into new feature development and system updates.

• Ensure that onboarding clients' documents comply with Wage Protection System (WPS) regulations set by the Ministry of Labor / Central Bank.
• Stay updated on changes in labor laws and WPS requirements.
• Review payroll processes to confirm accuracy, completeness, and timely salary disbursement through WPS.
• Generate periodic compliance reports for internal management and regulators.
• Conduct internal checks to ensure no violations in wage payment.
• Coordinate with external auditors and respond to inquiries from labor authorities.
• Implement corrective actions in case of WPS rejections or penalties.
• Provide periodic training to employees about AML-CFT
• Prepare and update WPS payment guidelines as per Central Bank guidelines

• Oversaw and managed day-to-day trading operations, ensuring smooth execution of import, export, and domestic transactions.
• Monitored supply chain activities, including procurement, logistics, warehousing, shipping, and distribution to optimize efficiency and minimize costs.
• Coordinated with suppliers, buyers, and internal teams to ensure timely order fulfillment and client satisfaction.
• Developed and implemented standard operating procedures (SOPs) to streamline workflows and maintain compliance with trade regulations.
• Negotiated with vendors, freight forwarders, and service providers to secure favorable terms and reduce operational expenses.
• Supervised cross-functional teams, providing leadership, training, and performance evaluations to enhance productivity.
• Monitored key performance indicators (KPIs), prepared operational reports, and presented insights to senior management for decision-making.
• Ensured compliance with international trade laws, customs regulations, and company policies.
• Coordinated risk management activities, addressing issues such as shipment delays, supply shortages, or regulatory challenges. Built and maintained strong relationships with strategic business partners, stakeholders, and clients to support long-term growth.

Sales Officer, Relationship Officer – Personal loans

• Promoted and sold personal loan products to individual customers, achieving and exceeding monthly sales targets.

• Developed and maintained strong client relationships through effective communication and customer service.

• Conducted financial needs assessments to recommend suitable loan products based on customer profiles.

• Processed loan applications, ensuring accuracy, compliance, and adherence to bank policies and regulatory requirements.

• Coordinated with credit and operations teams to ensure smooth loan disbursement.

• Participated in sales campaigns, promotional activities, and field visits to generate leads.

• Maintained an active pipeline of prospective clients through referrals, cold calls, and networking.

• Ensured proper documentation, KYC checks, and risk assessment before loan approval.

• Provided after-sales support and resolved customer queries to enhance customer satisfaction and retention.

Sales & Service Officer – RBG Branch Banking

• Promoted personal loan products, exceeding monthly sales targets and fostering strong client relationships through effective communication.

• Conducted financial assessments to recommend appropriate loan products and processed applications in compliance with regulations.

• Coordinated with credit and operations teams for seamless loan disbursement and engaged in sales campaigns to generate new leads.

• Delivered after-sales support to enhance customer satisfaction and addressed queries effectively.

• Acted as the first point of contact for walk-in customers, providing personalized service and facilitating account openings.

• Identified opportunities for cross-selling retail banking products, meeting individual and branch sales targets.

• Assisted in routine transactions while ensuring accuracy and adherence to KYC/AML guidelines.

• Complied with regulatory requirements, safeguarding customer information and escalating potential fraud risks.

• Maintained records of sales performance and prepared regular reports for the Branch Manager.