Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Abdul Faisal

Abdul Faisal

London,United Kingdom

Summary

Experienced Retail sales Manager with a track record of delivering outstanding business results and providing exceptional customer experiences.

Proactive planner with a keen eye for detail and natural leadership abilities. Working Experience with high-profile, market leading retailers in areas of marketing, sales and management.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Team Leader/Assist ant Manager

TK MAXX
LONDON, UNITED KINGDOM
2022.08 - Current

1. Training team members on store layout Fundamentals,Merchandising,Fixtures & Components, Customer services, Brand Knowledge, Age Restricted Sales, Click & Collects ,Receiving & Processing Deliveries.
2.Supporting Store manager to deliver KPI Targets
3. Managing Payroll budgets and recruitment.
4. Handling situations happening due to Conflict of Interest.
5. Encourage Open-door Policy, Diversity and Inclusion.
6. Validating brand products to ensure they are precisely merchandised
7. Training staff on physical security and emergency safety procedures
8. Supporting Audit teams
9. Controlling Shrink as per the Budget

10. Translated senior management directives into actionable front-line policies and implemented changes with staff.

Operational Manager

Wickes
LONDON, UNITED KINGDOM
2019.09 - 2022.04

1. Receiving,Checking & Ensuring placements of Direct Deliveries.
2. Conducting Regular Stock & Stay Safe Audits.
3. Ensuring Applications of Promotions and Point of Sales materials.
4. Customer services by using Trade Pro Tool.
5. Driving Trade Engagements.
6. Conducting Regular Reviews with Team Members
7. Training & Development of new and existing staff.
8. Managing team performances & recruitment of new staff
9. Operating online document authorisation system
10. Execution of price changes and campaigns
11. Conducting profit and loss review.

Associate/Team Leader

TK MAXX
LONDON , UNITED KINGDOM
2010.09 - 2019.09

1. Providing Brand Knowledge to Enable Assistance of Customers.
2. Receiving and Processing of Retail Goods.
3. Merchandising of Goods.
4. Managing Click and Collect Counter ,Cashiering ,Labelling and Stock Counting.
5.Training Team Members.
6. Conducting Store Staff meetings Quarterly.
7. Delivering Customer Services.
8.Familiarisation of health and Safety Procedures.

Education

Masters - Marketing

ANGLIA RUSKIN UNIVERSITY
UNITED KINGDOM
June 2011 - February 2012

Bachelor - Commerce and Accounting

PUNJAB UNIVERSITY
PAKISTAN
January 2008 - January 2010

Skills

Team Building

Retail Sales

Employee Training

Team Leadership

Recruiting

Key Performance Indicators

Strategic Communications

Negotiation

Brand Strategy

Customer Relationship Management (CRM)

Multi-Store Operations

Languages

English
Fluent
Urdu
Fluent
Punjabi
Fluent
Hindi
Fluent

Accomplishments

  • Presidents club award winner
  • Retail industry award

Certification

  • Shrink School Certificate
  • Retail Academy Certificate
  • Leadership competencies & Cultural factors training certificate

Timeline

Team Leader/Assist ant Manager

TK MAXX
2022.08 - Current

Operational Manager

Wickes
2019.09 - 2022.04

Associate/Team Leader

TK MAXX
2010.09 - 2019.09

Masters - Marketing

ANGLIA RUSKIN UNIVERSITY
June 2011 - February 2012

Bachelor - Commerce and Accounting

PUNJAB UNIVERSITY
January 2008 - January 2010
Abdul Faisal