

Experienced Retail sales Manager with a track record of delivering outstanding business results and providing exceptional customer experiences.
Proactive planner with a keen eye for detail and natural leadership abilities. Working Experience with high-profile, market leading retailers in areas of marketing, sales and management.
1. Training team members on store layout Fundamentals,Merchandising,Fixtures & Components, Customer services, Brand Knowledge, Age Restricted Sales, Click & Collects ,Receiving & Processing Deliveries.
2.Supporting Store manager to deliver KPI Targets
3. Managing Payroll budgets and recruitment.
4. Handling situations happening due to Conflict of Interest.
5. Encourage Open-door Policy, Diversity and Inclusion.
6. Validating brand products to ensure they are precisely merchandised
7. Training staff on physical security and emergency safety procedures
8. Supporting Audit teams
9. Controlling Shrink as per the Budget
10. Translated senior management directives into actionable front-line policies and implemented changes with staff.
1. Receiving,Checking & Ensuring placements of Direct Deliveries.
2. Conducting Regular Stock & Stay Safe Audits.
3. Ensuring Applications of Promotions and Point of Sales materials.
4. Customer services by using Trade Pro Tool.
5. Driving Trade Engagements.
6. Conducting Regular Reviews with Team Members
7. Training & Development of new and existing staff.
8. Managing team performances & recruitment of new staff
9. Operating online document authorisation system
10. Execution of price changes and campaigns
11. Conducting profit and loss review.
1. Providing Brand Knowledge to Enable Assistance of Customers.
2. Receiving and Processing of Retail Goods.
3. Merchandising of Goods.
4. Managing Click and Collect Counter ,Cashiering ,Labelling and Stock Counting.
5.Training Team Members.
6. Conducting Store Staff meetings Quarterly.
7. Delivering Customer Services.
8.Familiarisation of health and Safety Procedures.
Team Building
Retail Sales
Employee Training
Team Leadership
Recruiting
Key Performance Indicators
Strategic Communications
Negotiation
Brand Strategy
Customer Relationship Management (CRM)
Multi-Store Operations