ABDUL GAFOOR
ABU DHABI,United Arab Emirates
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant cashier
E DUNIYAV RESTUARENT
ABU DHABI, UNITED ARAB EMIRATES
05.2023 - Current
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Resolved customer complaints and answered queries about store products.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Helped meet business needs by working extra shifts.
- Checked notes carefully to spot counterfeit currency.
- Kept checkouts areas and general store clean and orderly.
Sales executive
SABARI DISTRIBTION PVT LTD
MALAPPURAM, INDIA
01.2020 - 12.2022
- Analysed industry and competitor trends to enhance sales strategy.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Understood customer needs to craft exceptional sales journeys.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Articulated product features and specifications in customer-centric language based on their priorities.
Relationship officer
GLOWSIS TECHNOLOGIES
ERNAKULAM, INDIA
09.2019 - 12.2019
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Managed client relationships from early stages of sales process through to post-sales
- Analysed industry and competitor trends to enhance sales strategy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Established and maintained positive, profitable client relationships through superb communication.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Presented sales data and insights to leadership to aid strategy development and planning.
Delivery rider
POTAFO
CALICUT, INDIA
07.2019 - 08.2019
- Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
- Encouraged repeat orders by maintaining high customer service standards.
- Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
- Identified most efficient routes to achieve on-time deliveries.
- Stored and delivered food while maximising food safety.
- Delivered to customers on time by following pre-calculated route and schedule.
- Checked food and drink orders for accuracy before leaving restaurant.
- Maintained personal vehicle to roadworthy standards to support reliability.
- Collected orders from various restaurant locations quickly.
- Covered weekend shifts to optimise service levels.
- Utilised GPS navigation systems to optimise route planning.
Billing and accounting assistant
TN VEGETABLE
CALICUT, INDIA
10.2017 - 06.2019
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Entered transactions into internal databases.
- Supported accurate recordkeeping by properly documenting financial transactions.
- Maintained and improved company bookkeeping processes.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Prepared client billing under guidance from billing manager.
Accounts assistant
GREEN BELT SUPERMARKET
DUBAI, UNITED ARAB EMIRATES
06.2014 - 06.2017
- Helped with preparation of management accounts and end-month duties.
- Input sales, purchase and cash transactions.
- Met deadlines by managing workload independently.
- Managed payroll by tracking employee hours and entitlements.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Followed documentation procedures to maintain robust recordkeeping system.
- Approved expenses in line with company's financial policies, escalating concerns and discrepancies.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
Cashier
GREEN BELT SUPERMARKET
DUBAI, UNITED ARAB EMIRATES
03.2013 - 05.2014
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Reduced customer wait times through optimised checkout processes.
- Resolved customer complaints and answered queries about store products.
- Scanned products quickly, memorising codes and prices for unmarked products.
Sales agent
CRYSTAL APPERALS
CALICUT, INDIA
01.2012 - 02.2013
- Introduced initiatives to establish strategies providing long-term residual income.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Negotiated and closed sales to secure profitable deals and contracts.
- Identified prospect needs and offered appropriate products and services.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Sales executive
ANONA SUPERMARKET
CALICUT, INDIA
06.2011 - 12.2011
- Delivered services to customer locations within target timeframes.
- Completed customer orders with speed and accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved efficiency and productivity by acquiring new skills.
- Managed on-site evaluations, internal audits and customer surveys.
- Created and maintained displays and signs.
Sales agent
SONA BAGS
CALICUT, INDIA
05.2010 - 04.2011
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Marketing assistant
RESOURCE MONEY POWER
CALICUT, INDIA
04.2009 - 04.2010
- Collaborated with marketing manager, clients and partners to support marketing strategy development.
- Produced bespoke client presentations to support pitching and proposals.
- Followed brand imaging guidelines and created content to align with brand vision.
- Analysed competitors to identify opportunities for differentiation.
Medical representative
KOYAS HOSPITAL
CALICUT, INDIA
02.2008 - 03.2009
- Reviewed competitor performance and adapted sales strategy accordingly.
- Tracked industry trends to identify emerging patient needs and opportunities.
- Adapted sales style in response to client and customer requirements.
Sales assistant
FORTUNE ASSOCIATES
CALICUT, INDIA
04.2007 - 06.2007
- Completed opening and closing procedures each day.
Education
SSLC - SECONDARY SCHOOL LEAVING CERTIFICATE
GVHSS MEENCHANDA
CALICUT-INDIA 06.2005 - 03.2007
PLUS TWO - CLASS OF 12TH CERTIFICATE
VISHYA VIDHYA PEEDAM
CALICUT-INDIA 06.2007 - 03.2010
Bachelor of Commerce -
BHARATH COLLEGE
CALICUT-INDIA 06.2010 - 03.2012
Skills
- Lead development
- Customer service
- Market trends understanding
- Customer relations
- Demand generation marketing
- Presentations and proposals
- Relationship management
- Retail marketing
- Sales goal attainment
Languages
English
Intermediate
Hindi
Intermediate
Malayalam
Native
Timeline
Restaurant cashier
E DUNIYAV RESTUARENT
05.2023 - Current
Sales executive
SABARI DISTRIBTION PVT LTD
01.2020 - 12.2022
Relationship officer
GLOWSIS TECHNOLOGIES
09.2019 - 12.2019
Delivery rider
POTAFO
07.2019 - 08.2019
Billing and accounting assistant
TN VEGETABLE
10.2017 - 06.2019
Accounts assistant
GREEN BELT SUPERMARKET
06.2014 - 06.2017
Cashier
GREEN BELT SUPERMARKET
03.2013 - 05.2014
Sales agent
CRYSTAL APPERALS
01.2012 - 02.2013
Sales executive
ANONA SUPERMARKET
06.2011 - 12.2011
Bachelor of Commerce -
BHARATH COLLEGE
06.2010 - 03.2012
Sales agent
SONA BAGS
05.2010 - 04.2011
Marketing assistant
RESOURCE MONEY POWER
04.2009 - 04.2010
Medical representative
KOYAS HOSPITAL
02.2008 - 03.2009
PLUS TWO - CLASS OF 12TH CERTIFICATE
VISHYA VIDHYA PEEDAM
06.2007 - 03.2010
Sales assistant
FORTUNE ASSOCIATES
04.2007 - 06.2007
SSLC - SECONDARY SCHOOL LEAVING CERTIFICATE
GVHSS MEENCHANDA
06.2005 - 03.2007
Similar Profiles
Beatrice OpareBeatrice Opare
Waitress at Chinese restuarentWaitress at Chinese restuarent
Rama Devi KurugundalaRama Devi Kurugundala
Restaurant Owner at Chennai Express Indian RestuarentRestaurant Owner at Chennai Express Indian Restuarent
Walathara Arachchige Thamindu Melisha DeshapriyaWalathara Arachchige Thamindu Melisha Deshapriya
Kitchen Hand at Machan RestuarentKitchen Hand at Machan Restuarent