Hi, I’m
Abdul Hameed
Dubai,UAE
Summary
Diligent Retail Store and Operations Manager 12-years proven track record of demonstrated leadership and outstanding customer service in luxury, consumer electronics and fashion industry. Experienced in leading team of 25 plus associates and enhancing all operational systems, which resulted in exceeding sales goals by 100%. Specialties include exceptional people management and Retail Management.
Overview
12
years of professional experience
3
Certificate
Work History
Landmark Group (Baby Shop), Dubai , United Arab Emirates
Store Manager
2022.02 - Current (2 years & 7 months)
Job overview
- Comprehending interpreting and analyzing sales figures.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Generated repeat business through exceptional customer service.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities by 15%
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Curtailed shoplifting incidents by 30% through strengthening site security measures.
- Raised staff productivity by 10% through strategic scheduling and Rota management.
ECITY GENERAL TRADING LLC, Sharjah , United Arab Emirates
Store manager
2019.06 - 2022.01 (2 years & 7 months)
Job overview
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.
- Trained sales associates in product specifications, sales incentives, selling techniques, significantly increasing customer satisfaction ratings.
- Planned & implemented layout as per customer traffic flow to maximize sales and customer satisfaction.
- Coordinated Rota's to ensure adequate staffing during peak hours.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Consistently achieved 100% sales growth against 12 months company targets.
- Maintained continuous achievement against quarterly KPIs, increasing store revenue by 400k in a two-year time period.
JUMBO MANPOWER, DUBAI, United Arab Emirates
HP, MERCHANDISER
2017.04 - 2019.03 (1 year & 11 months)
Job overview
- Managed inventory to secure high-performing seasonal collections in line with customer demand.
- Processed and priced new items to optimize customer interest.
- Analyzed sales to identify top-performing products to achieve 100% budget.
- Replenished key ranges to achieve strong stock availability.
- Used product recommendation tools to upsell goods and increase orders.
- Employed data and insight to drive merchandising actions and amplify revenue.
ETHOS SWISS WATCHES
Deputy Store Head
2014.10 - 2017.01 (2 years & 3 months)
Job overview
- Completed audits and risk assessments to achieve regulatory compliance.
- Demonstrates sales leadership by actively being on shop floor, and motivate the team and keeping their enthusiasm levels high.
- Creating purchase orders, processing invoices for more than 55 international brands.
- Assisted in managing and creating retail KPI targets to drive performance and secure economic progress.
- Successfully managed team of 11 in approachable manner for 3 years.
- Increased sales by 4% through implementing sales augmenting strategies based on top sellers' data.
- Acted as liaison between staff and management to improve store performance.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Education
Mahaveer institute of science and technology , Hyderabad, India
MBA from Finance and Marketing
06.2015
Skills
- Team leadership and coaching
- Inventory data analysis
- Performance strategy
- Stock management
- Retail management
- Staff development
- Visual merchandising
- Till spot checks
- Commercial acumen
- Planogram implementation
- Financial governance
Accomplishments
- Growth in conversion by 15%
- Growth on sales revenue by 10%
- Exceeded monthly store sales goals 12 months in a row.
- Commercial audit score 100%
- BOE audit unsatisfactory to Satisfactory.
Certification
- Certified Microsoft office professional.
- Certified six sigma KPMG.
- Certified SAP 01 module
Languages
English
Proficient
C2
Hindi
Proficient
C2
Arabic
Beginner
A1
Timeline
Store Manager
Landmark Group (Baby Shop)
2022.02 - Current (2 years & 7 months)
Store manager
ECITY GENERAL TRADING LLC
2019.06 - 2022.01 (2 years & 7 months)
HP, MERCHANDISER
JUMBO MANPOWER
2017.04 - 2019.03 (1 year & 11 months)
Deputy Store Head
ETHOS SWISS WATCHES
2014.10 - 2017.01 (2 years & 3 months)
Mahaveer institute of science and technology
MBA from Finance and Marketing
- Certified Microsoft office professional.
- Certified six sigma KPMG.
- Certified SAP 01 module
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