CHARLEEN DANIEL
Dubai
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Secretary
Advocate. M. Rafi Kamboh
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
Sales Executive
Commercial Bank of Dubai
11.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
HR and Recovery Executive
Al-Riaz Agencies
03.2022 - Current
- To deal with the Suppliers & Customers for Commission Payments through Emails & WeChat
- Make Debit Notes and send to the Suppliers
- Time Scheduling of the Employees
- (HR)
- Maintaining Employees Meal Log.(HR)
- Collect Medical Bills & Fuel Sheets of the Employees the Add in the Payroll.(HR)
- Mark Leaves, Half days & Short Leaves of the Employees then Add in the Payroll.(HR)
- Align Interviews & Meetings of the CEO & General Manager
- (HR)
Recovery & Processing Officer
Phoenix Armour Pvt Ltd
12.2018 - 04.2022
- To Deal with Customers who have Security Alarm Systems through Calls and Emails
- Align Outriders to collect the payments from Particular Areas
- Make Credit Notes
- Maintain Excel Sheet for the Customers who paid their bills and keep following up to those who haven't paid
Negotiation Officer
Apodology
01.2017 - 11.2018
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible
Front Desk Officer
Ehsaan Vohra & Company
01.2014 - 12.2016
- Attend Calls on PABX and transfer into Particular Department
- Send & Receive Couriers
- Maintaining Register of Courier Tracking Numbers
- Handling Stationary
- Greet Customers in Proper Manner
Class Teacher
PJS Montessori & High School
01.2012 - 12.2014
- Class Teacher of Class VI
Class Teacher
Little Stars(Y.W.C.A) School
01.2010 - 12.2011
- Class Teacher of Class II
Education
B. A. -
University of Karachi
Intermediate - undefined
Karachi Board
Matriculation - undefined
Little Star Y.W.C.A School
Skills
- MS Office
- Internet Browsing
- Basic Commands Excel
- PowerPoint
- Team Collaboration
Office administration
Verbal and written communication
Appointment scheduling
Meeting coordination
Calendar management
Sales support
Individual Work
Customer service
File management
Database management
Supply restocking
Personal Information
- Date of Birth: 10/17/91
- Nationality: Pakistani
- Religion: Christianity
- Visa Status: Employment Visa
Timeline
Sales Executive
Commercial Bank of Dubai
11.2023 - Current
HR and Recovery Executive
Al-Riaz Agencies
03.2022 - Current
Recovery & Processing Officer
Phoenix Armour Pvt Ltd
12.2018 - 04.2022
Negotiation Officer
Apodology
01.2017 - 11.2018
Front Desk Officer
Ehsaan Vohra & Company
01.2014 - 12.2016
Class Teacher
PJS Montessori & High School
01.2012 - 12.2014
Class Teacher
Little Stars(Y.W.C.A) School
01.2010 - 12.2011
Intermediate - undefined
Karachi Board
Matriculation - undefined
Little Star Y.W.C.A School
Secretary
Advocate. M. Rafi Kamboh
B. A. -
University of Karachi
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