Abdul Hanan

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Chat Support.

• Responding to customer inquiries through the live chat.
• Troubleshooting problems.
• Handling data entry.
• Communicating politely and effectively.
• Managing customer accounts.

• Updated reports, managed accounts, and generated reports for company database.
• Admin support for C level executives.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.