SECURITY GUARD
AL MUFEED SECURITY SERVICES LLC
10.2022 - Current
- Customer servicing for the people with disabilities
- Responding promptly to customer inquiries
- Treat every person like they are a valued customer and avoid patronizing
- Keeping records of customer interactions, transactions, comments and complaints
- Managing a team of junior customer service representatives
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure customer satisfaction and provide professional customer support
- Challenging unusual and suspicious activity
- Responding promptly to customer inquiries
- Keeping records of customer interactions, transactions, comments and complaints
- Managing a team of junior customer service representatives
- Communicating with passengers through various channels
- Challenging unusual and suspicious activity & To report all incidents and keep log books
- Keeping an eye out for irregular activity and security breaches
- Responding to alarm signals, Reporting any fire and safety hazards
- Handling complaints from tenants regarding facilities
- Receiving lost and found items and deposit them in security office