ABDUL JABBAR
Portfolio Community Manger
Dubai
Summary
A pro-active, dedicated individual with over 5 years of experience in community management, possessing superior skills in customer service, budget preparation, communication, and community engagement. Seeking an advanced role to continue personal development, further challenges, and capitalize on existing skills
Overview
8
8
years of professional experience
1
1
Language
Work History
Portfolio Manager
VCM Community Management
07.2022 - Current
- Management of Owners Associations in Mixed-Use Buildings in Mohammed Bin Rashid City and Dubai Health Care City 2.
- Taking over the buildings from contractors and consultants
- Implemented the Empower registration for the handed over building in Dubai Health care city 2
- Managing the defect liability period and liaising between contractors and stakeholders
- Preparing service charge budgets for newly handed over buildings to maintain the standards in conjunction with RERA, the management team, and owners committee members.
- Manage the process for invoicing community service fees to all homeowners through the Mollak system.
- Maintain and keep an updated record of owners and residents in the system
- Plan and organize community events promoting the spirit, wellbeing, and cohesiveness of the community.
- Supervise site team activities to ensure required standards are met.
- Plan, organize, manage, and conduct the quarterly meetings with the owners committee for budget approval, community updates.
- Manage, develop and establish the process of timely collection of service charges
- Assuring that payments are made to the service providers within the agreed terms
- Incorporating and maintaining quality services from the service providers within the agreed SLAs and KPIs
- Preparing Monthly Management reports for the JOPs
- Providing the best customer service to all stakeholders
- Develop, manage and implement governing documents that are required for managing the OA
- Exercise due diligence and cost control to ensure expenses do not exceed the budget
Administrator Owners Associations
PROVIS ESTATE MANAGEMENT
02.2019 - 06.2022
- Customer management, customer feedback management and portal management
- Service charges collection and payable management of the community
- Inspections of community, Insurance claims and procurement related work
- Administration and governance related work
- Meeting with service providers for weekly updates
- Handling customer complaints with proper feedback
- Entered and maintained departmental records in the company database.
Administration Assistant Call Center
KHIDMAH LLC
ABU DHABI
09.2015 - 01.2019
- Dealing with customer inquiries and complaints in a pro-active manner to ensure mutually satisfactory solutions and encourage customer loyalty
- Responsible for the hub operation for the business, logging customer requests efficiently and effectively
- Managing and exceeding customer expectations in the response and handling of inquiries within the desired timeframe
- Analysis and troubleshooting of problems, using initiative to resolve issues speedily and satisfactorily
Education
Association Management Specialist -
Community Associations Institute
06.2023 - 06.2023
M201- Facilities Management -
Community Associations Institute
05.2023 - 05.2023
M206- Financial Management -
Community Associations Institute
08.2021 - 08.2021
Certified Manager of Community Associations -
CAMICB
09.2019 - 09.2019
Communication & Interpersonal Skills -
Quattro Training Center Abu Dhabi
08.2019 - 08.2019
M100- The Essentials of Community Association Management Course -
Dubai Real Estate Institute
03.2019 - 03.2019
Advanced Customer service Skills -
Quattro Training Center Abu Dhabi
07.2017 - 07.2017
BSc Metallurgy And Materials Engineering -
Bahauddin Zakariya University Multan
10.2008 - 10.2012
Skills
Critical Thinking: Skilled and experienced in the analysis of primary and secondary research to informAnalytical: Able to interpret data and confident in the presentation of findings
Meticulous: Excellent attention to detail and consistent approach to work
People skills: Possesses superior ability to build rapport, empathize and work with stakeholders
IT literacy: MS Office suite, Maximo, SAP, Oracle and Mollak systemLinkedIn Profile
www.linkedin.com/in/jabbarfareed
Timeline
Association Management Specialist -
Community Associations Institute
06.2023 - 06.2023
M201- Facilities Management -
Community Associations Institute
05.2023 - 05.2023
Portfolio Manager
VCM Community Management
07.2022 - Current
M206- Financial Management -
Community Associations Institute
08.2021 - 08.2021
Certified Manager of Community Associations -
CAMICB
09.2019 - 09.2019
Communication & Interpersonal Skills -
Quattro Training Center Abu Dhabi
08.2019 - 08.2019
M100- The Essentials of Community Association Management Course -
Dubai Real Estate Institute
03.2019 - 03.2019
Administrator Owners Associations
PROVIS ESTATE MANAGEMENT
02.2019 - 06.2022
Advanced Customer service Skills -
Quattro Training Center Abu Dhabi
07.2017 - 07.2017
Administration Assistant Call Center
KHIDMAH LLC
09.2015 - 01.2019
BSc Metallurgy And Materials Engineering -
Bahauddin Zakariya University Multan
10.2008 - 10.2012