ABDUL JABBAR

A Shop Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business operations, excellent customer service, and achievement of sales targets. Their duties include:

• Oversee daily shop activities, including opening and closing procedures.
• Maintain a clean, organized, and well-stocked store environment.
• Monitor stock levels and coordinate with suppliers for restocking.
• Ensure compliance with company policies and health & safety regulations.

• Drive sales and meet/exceed store targets.
• Implement promotional campaigns and merchandising strategies.
• Handle customer inquiries, complaints, and provide excellent service.
• Monitor market trends and adjust pricing/stock strategies accordingly.

• Recruit, train, and manage store employees.
• Set performance goals and conduct regular staff evaluations.
• Schedule shifts and ensure adequate staffing levels.
• Motivate and mentor employees to enhance productivity.

• Manage cash flow, sales reports, and financial transactions.
• Analyze sales data to improve profitability and efficiency.
• Minimize losses by preventing theft and managing inventory shrinkage.
• Ensure proper record-keeping and reporting.

• Maintain high customer service standards to build brand loyalty.
• Handle escalated customer issues professionally.
• Ensure store aesthetics align with brand guidelines.

• Company Overview: Distributor for RAK Ceramics UAE
• Supervise and coordinate daily warehouse activities, including receiving, storing, picking, packing, and shipping goods
• Lead, train, and motivate warehouse staff to achieve performance goals and maintain high productivity
• Implement and maintain inventory management systems to ensure accurate stock levels
• Monitor and enforce compliance with safety protocols, company policies, and industry regulations
• Collaborate with logistics, sales, and customer service teams to meet operational and customer requirements
• Analyze workflows and recommend process improvements to enhance efficiency and reduce costs
• Prepare reports on warehouse operations, including inventory levels, productivity metrics, and safety incidents
• Operate and oversee the maintenance of warehouse equipment and machinery
• Distributor for RAK Ceramics UAE