Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
TRAININGS
Personal Information
Timeline
Generic
Abdul Muqheet Zubair

Abdul Muqheet Zubair

SHARJAH,UAE

Summary

Aviation and Air Freight professional with 18 years of progressive experience in leadership roles. Proven expertise in managing teams, optimizing resource allocation, and ensuring efficient workflow in Export and Import operations. Strong relationships with customs and law enforcement agencies enhance operational compliance and service delivery. Committed to driving organizational growth through strategic decision-making and service innovation.


Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Committed staff with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

11
11
years of professional experience

Work history

Acting Service Delivery Manager

Dnata Cargo (Emirates Group)
Dubai, UAE
03.2022 - Current
  • I have worked as an acting Service Delivery Manager on number of occasions as per operational requirements.
  • Established performance metrics for insightful assessment of team productivity and efficacy.
  • Improved process efficiency with the implementation of innovative solutions.
  • Optimised resource allocation, maximising productivity and minimising wastage.



Resource Allocator

Dnata Cargo (Emirates Group)
Dubai
01.2019 - 05.2025
  • Embraced opportunity as Resource Allocator, showcasing effective role management and proven skills throughout four years.
  • Prepare manpower plan for the shift in advance, insuring all critical areas are covered specially any shortfalls pertaining to trainings and medical leaves.
  • plan resources for in coming shifts based on requirements, considering factors such as volume, pre-alerts received from agents, import and export ADM details, flight volumes for inbound and out bond flights.
  • Ensures that all necessary arrangements are made for the next shift to meet operational requirements.
  • planning monthly deployments of the resources based on the volumes forecast provided by CPOS team.
  • Always to keep contingency plan to meet any urgent requirements.
  • Ensure all staff complete mandatory trainings before being deployed to operations.
  • Co-ordinate with admin team for training nominations before they expire.
  • Send nominations for staff based on operational skill set requirements.
  • Ensure all operations adhere to safety regulations, operational procedures and company standards.
  • Conduct spot checks to ensure compliance with safety regulations.
  • Ensure cross utilisation of staff is done to reduce overtime and efficiency targets are achieved.


Service Delivery Supervisor

Dnata Cargo (Emirates Group)
Dubai, UAE
01.2014 - 05.2025
  • In my period of 19 years of service, I have worked and mastered in different areas of warehouse where I have come out with flying colours.
  • Presently working as a capacity of a Service Delivery Supervisor, handling Import and Export operations for more than 10 years.
  • Promoted continuous improvement culture within the team for higher efficiency rates.
  • Fostered a positive work environment with clear communication channels.
  • Facilitated cross-departmental collaboration for an integrated approach to problem solving.
  • Implemented new operational strategies to streamline service delivery.
  • Supervised daily operations, ensuring adherence to quality standards.
  • Trained new employees on company procedures for better performance results.
  • Coordinated with team members for streamlined operations.
  • Ensured smooth workflow in peak periods by organising resources efficiently.
  • Monitored team performance regularly to ensure high-quality output.
  • Collaborated with management to implement changes for improved service delivery.
  • Assisted with service design and supported implementation of new services.
  • Identified ways to reduce costs without sacrificing customer satisfaction.
  • Enabled smooth running of day-to-day operations by managing and maintaining shift rota.
  • Trained junior team members in [Software] use, reducing time spent on management reporting.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Defined KPI targets to maintain solid standards of work in [Type] team.

Education

Intermediate - Mathematics

ST. Anthony Junior College.
India

Bachelor of Commerce, - Commerce

Avanti Degree College , Osmania University.
India

Advanced Diploma - Computer applications

Digitech Computer Systems

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Resourcefulness
  • Leadership
  • Strategic planning
  • Quality Assurance

Accomplishments

    Quality Team Project 51

  • NAJM BRONZE, In recognition for recommending a process to protect the safety of cargo and meet customer expectations by maintaining a minimum stock of dnata lashing belts to enhance customer service.

    • Quality Team Project 57

  • NAJM BRONZE, In appreciation of an efficient and timely service provided to the customers by reviewing current delivery and acceptance points ensuring high quality consistency deliverance of perishable shipments to the best of our capability to meet our core values of excellence.

    • Quality Team Project 64

  • In appreciation for introducing cargo repacking facility at DWC to enhance customer service.

    • Quality Team Project 64

  • Explosive Trace detection " ETD " Platform and screening area.

  • NAJM BRONZE, In recognition for playing a role of an acting Supervisor during the month of August '14 and for going that extra mile in meeting customer requirements while at the same time ensuring procedures are adhered and managed.
  • NAJM BRONZE, In recognition of the several compliments received from all involved parties in the handling of 08 Madonna Charters [Inbound and Outbound] on 06/02/12 & 06/05/12.

    • NAJM BRONZE, In appreciation for participating in the safety suggestion scheme & highlighting the safety issue with tractors used for pushing dollies & using wood to push ULD's that are stuck.

    Sprit of dnata Award.

  • In the recent one dnata celebration out of 400 plus staff, i was nominated for people leader award. ( SPRIT OF DNATA AWARD ) presented by DSVP.

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Telugu
Fluent

TRAININGS

  • First Aid for the workplace
  • Fire Warden
  • Holding Dangerous Goods Acceptance License from Emirates
  • Dangerous Goods Acceptance - Emirates Aviation College
  • Dangerous Goods Handling - Emirates Aviation College
  • Basic Cargo Tariff (Cargo Rating) - Emirates Aviation College
  • Cargo and Special Load Handling - Emirates Aviation College
  • Cargo Product Knowledge & Documentation - Emirates Aviation College
  • Live Animals Regulations – Emirates Aviation College
  • Aviation Security – Emirates Aviation College
  • Service excellence – Emirates Aviation College
  • Perishable cargo Handling- Emirates Aviation College
  • Ramp Safety – Online Course
  • Airside Load Management – online
  • Introduction to Civil Aviation – Online course

Personal Information


  • Date of birth: 08/18/78
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Timeline

Acting Service Delivery Manager

Dnata Cargo (Emirates Group)
03.2022 - Current

Resource Allocator

Dnata Cargo (Emirates Group)
01.2019 - 05.2025

Service Delivery Supervisor

Dnata Cargo (Emirates Group)
01.2014 - 05.2025

Advanced Diploma - Computer applications

Digitech Computer Systems

Intermediate - Mathematics

ST. Anthony Junior College.

Bachelor of Commerce, - Commerce

Avanti Degree College , Osmania University.

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Abdul Muqheet Zubair