Summary
Overview
Work History
Education
Skills
Personal Summary
Timeline
Hi, I’m

ABDUL MUTHALIF

Customer Service Represntative
Dubai
ABDUL MUTHALIF

Summary

To be part of a professionally managed organization where there are individual growth and personal development which may utilize my inherent qualities and acquired capabilities for the advancement of the organization and at the same time, faster my growth both personally and morally.

Overview

6
years of professional experience
3
Languages

Work History

MAXX LOGISTICS FZCO

Customer Service Representative
09.2023 - Current

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer concerns efficiently, leading to improved satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

SWT-SML Logistics DWC-LLC

Warehouse Assistant
09.2019 - 08.2023

Job overview

  • Produce and work from picking lists to fulfil pack and dispatch client orders.
  • Processing of orders ensuring that client instructions are fully implemented.
  • Ensure all orders are fulfilled within specified time frames.
  • Allocate the space and needy materials for Inbound, and receive the Inbound shipment as per the given documents.
  • Ensure the Quality Inspection of received materials, and Put away that materials into the warehouse storage location.
  • Processing of Staging for the fulfillment orders, and will do the Outbound shipout by as per customer requirements by using the CRF.
  • Check the gateway portal for E-Commerce Orders and Will do according to the orders.
  • In E-Commerce center, process the orders by when it comes itself.
  • Maintain the systemize transaction using by CRF, Gateway portals, SAP.
  • Maintain the warehouse management system for location, Stock accuracy.
  • Made the cycle count in daily basis, clear the discrepancies at the time.
  • Shipment confirmation and maintaining the stocks on warehouse using the CRF, SAP.
  • Process the B2B orders and Give response to Customer return shipments.
  • Handling over 250 SKU, 1450 Locations.
  • Responsible for smooth Operations at Distribution center, fulfillment center, E-Commerce center.
  • Maintain the area boards with our productivity, Quality Policies, and give training to Colleges.
  • Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.

Noon.com E-commerce

Operation Assistant – Team Lead
05.2019 - 08.2021

Job overview

  • Over all responsible for smooth functioning of WH operations and manage the WH with company policies.
  • Frequent meeting with the team and collect the problems and find the solution as soon.
  • Daily Perpetual Inventory taken by the workmen / Cycle Count done by the client team.
  • To ensure nil receipt variation and timely inward the parts in the system and bins.
  • Maintaining Warehouse Management System for Location Accuracy.
  • To verify timely picked the parts with FIFO by the team.
  • To check the documents as per the requirement by the team and sign in the documents.
  • Daily attend shortage meeting along with PPC team.
  • Following critical shortage for production along with purchase department.
  • Ensure effective & error-free documentation of all transactions occurring in w/h.
  • Conveyor line feeding activities of the store.
  • Monitoring daily Inward and Outward activities.
  • Communicating regarding the quality of the products to the quality department.
  • Verification of Incoming materials with security supervisor
  • Communicating with the unit planning department regarding the material storage locations.
  • Preparing the reports as per the given formats and shared to the concern team.
  • Duties and Responsibilities with Noon.com E-commerce(Saudi Arabia)

Education

MAM Engineering College

B.E. from Mechanical Engineering
01.2017

University Overview

GPA: 50%

AKT Higher Secondary School

Higher secondary
01.2013

University Overview

GPA: 80%

Oxford High School

SSLC
01.2011

University Overview

GPA: 85%

Skills

Worked Platforms: MS Office, ERP, WMS, SAP

Personal Summary

  • Current Position: Customer Service representative
  • Current Company: MAXX LOGISTICS FZCO
  • Nationality: Indian/ Passport No: P9175284
  • Date of Birth: 1995-12-04
  • Marital Status: Unmarried
  • Visa Status: Residence Visa – Free Zone
  • EMID : 784-1995-3055401-5

Timeline

Customer Service Representative

MAXX LOGISTICS FZCO
09.2023 - Current

Warehouse Assistant

SWT-SML Logistics DWC-LLC
09.2019 - 08.2023

Operation Assistant – Team Lead

Noon.com E-commerce
05.2019 - 08.2021

MAM Engineering College

B.E. from Mechanical Engineering

AKT Higher Secondary School

Higher secondary

Oxford High School

SSLC
ABDUL MUTHALIFCustomer Service Represntative