Hi, I’m
ABDUL MUTHALIF
Customer Service Represntative
Dubai
Summary
To be part of a professionally managed organization where there are individual growth and personal development which may utilize my inherent qualities and acquired capabilities for the advancement of the organization and at the same time, faster my growth both personally and morally.
Overview
6
years of professional experience
3
Languages
Work History
MAXX LOGISTICS FZCO
Customer Service Representative
09.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer concerns efficiently, leading to improved satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
SWT-SML Logistics DWC-LLC
Warehouse Assistant
09.2019 - 08.2023
Job overview
- Produce and work from picking lists to fulfil pack and dispatch client orders.
- Processing of orders ensuring that client instructions are fully implemented.
- Ensure all orders are fulfilled within specified time frames.
- Allocate the space and needy materials for Inbound, and receive the Inbound shipment as per the given documents.
- Ensure the Quality Inspection of received materials, and Put away that materials into the warehouse storage location.
- Processing of Staging for the fulfillment orders, and will do the Outbound shipout by as per customer requirements by using the CRF.
- Check the gateway portal for E-Commerce Orders and Will do according to the orders.
- In E-Commerce center, process the orders by when it comes itself.
- Maintain the systemize transaction using by CRF, Gateway portals, SAP.
- Maintain the warehouse management system for location, Stock accuracy.
- Made the cycle count in daily basis, clear the discrepancies at the time.
- Shipment confirmation and maintaining the stocks on warehouse using the CRF, SAP.
- Process the B2B orders and Give response to Customer return shipments.
- Handling over 250 SKU, 1450 Locations.
- Responsible for smooth Operations at Distribution center, fulfillment center, E-Commerce center.
- Maintain the area boards with our productivity, Quality Policies, and give training to Colleges.
- Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.
Noon.com E-commerce
Operation Assistant – Team Lead
05.2019 - 08.2021
Job overview
- Over all responsible for smooth functioning of WH operations and manage the WH with company policies.
- Frequent meeting with the team and collect the problems and find the solution as soon.
- Daily Perpetual Inventory taken by the workmen / Cycle Count done by the client team.
- To ensure nil receipt variation and timely inward the parts in the system and bins.
- Maintaining Warehouse Management System for Location Accuracy.
- To verify timely picked the parts with FIFO by the team.
- To check the documents as per the requirement by the team and sign in the documents.
- Daily attend shortage meeting along with PPC team.
- Following critical shortage for production along with purchase department.
- Ensure effective & error-free documentation of all transactions occurring in w/h.
- Conveyor line feeding activities of the store.
- Monitoring daily Inward and Outward activities.
- Communicating regarding the quality of the products to the quality department.
- Verification of Incoming materials with security supervisor
- Communicating with the unit planning department regarding the material storage locations.
- Preparing the reports as per the given formats and shared to the concern team.
- Duties and Responsibilities with Noon.com E-commerce(Saudi Arabia)
Education
MAM Engineering College
B.E. from Mechanical Engineering
01.2017
University Overview
GPA: 50%
AKT Higher Secondary School
Higher secondary
01.2013
University Overview
GPA: 80%
Oxford High School
SSLC
01.2011
University Overview
GPA: 85%
Skills
Worked Platforms: MS Office, ERP, WMS, SAP
Good knowledge in MS Excel
Operating Systems Known: Windows Families, Linux Distributions and MacOS
Proficient in Systematical Reports, Warehouse Operations, Process Optimization, warehouse coordination and Team Building
Complete all assigned data entry requests and tasks within required time frames while maintaining a High-level of Accuracy and Quality
Installation, configuration and maintenance of system components
Personal Summary
- Current Position: Customer Service representative
- Current Company: MAXX LOGISTICS FZCO
- Nationality: Indian/ Passport No: P9175284
- Date of Birth: 1995-12-04
- Marital Status: Unmarried
- Visa Status: Residence Visa – Free Zone
- EMID : 784-1995-3055401-5
Timeline
Customer Service Representative
MAXX LOGISTICS FZCO
09.2023 - Current
Warehouse Assistant
SWT-SML Logistics DWC-LLC
09.2019 - 08.2023
Operation Assistant – Team Lead
Noon.com E-commerce
05.2019 - 08.2021
MAM Engineering College
B.E. from Mechanical Engineering
AKT Higher Secondary School
Higher secondary
Oxford High School
SSLC