ABDUL QAYYUM
Dubai,UAE
Summary
A diligent and highly energetic Professional as an e-commerce specialist and Customer Service with 6+ years of experience in cross-border E-commerce platforms, Online Sales, and Horeca Cash & Carry store Operations. Hardworking & Result-oriented Professional recognized for High Customer satisfaction through excellent service and delivery management, with a proven track record of boosting sales and Consistent results.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
E-commerce Executive & Customer Service
Rapid Supplies General Trading LLC
Dubai, UAE
06.2021 - 07.2024
- Effectively managed various online platforms Amazon, Dubai Store, First Cry, and Shopify, implementing e-commerce strategies to increase sales and meet revenue goals.
- High expertise in managing product listings, FBA, inventory, pricing, keywording, campaigns, promotions, and e-commerce activities to enhance product visibility, customer retention, and sales conversion.
- Manage order fulfilment, process returns, handle payment gateways, submit invoices, ensure customer satisfaction, and address complaints promptly.
- Managed business partnerships, facilitated account creation, negotiated rates, and booked couriers with major 3PL logistics partners to provide seamless service to hotels and hospitality customers for domestic and international shipping.
- Proficient in e-commerce platforms tools and tech, online marketplaces, First Bit ERP, and CRM software.
- Managing and evaluating internal processes with ERP First Bit software, creating customer accounts, preparing and validating customer orders in accordance with LPO, delivery bills for goods dispatch and receipt, proforma invoices and Payments follow-up.
- Coordinating sales team-client correspondence for Vendor Registration, tender submission, Bids, Quotes, and Samples Management.
- Deliver top-notch customer support, manage after-sales inquiries and calls for GCC clients, and smoothly handle end-to-end operations.
Onboarding Executive & Logistics Consultant
Eunimart Multichannel Pvt Ltd | Startup Ecommerce
Hyderabad, India
08.2017 - 02.2021
- Plan, Manage and evaluate end-to-end logistics Operations, import export shipment management, Air Freight management, Order & Inventory management, handling Customs clearance, weight discrepancies, internal team queries and provide end-to-end customer support for clients
- Planning and execution of Onboarding, managing Ecommerce Marketplace Accounts, payment gateways and listing process of sellers on Global ecommerce marketplaces & provide Complete end to end seller support for Inventory Planning and order processing.
Graduate Engineering Trainee
Bharat Electronics Limited (BEL) | Electronics
Bangalore, India
01.2016 - 01.2017
- Worked as Apprentice Trainee in Manufacturing & Production Department (Microwave Tube division) & Actively involved in Testing & Assembling of Microwave power module.
Education
B.Tech - Electronics Communication Engineering (ECE)
Shadan College of engineering & Technology
Hyderabad, India 10.2010 - 10.2014
Board of Intermediate - MPC
Narayana Junior college
Hyderabad, India 01.2008 - 01.2010
Board of Secondary - English
K.L.M Queen's high School
Hyderabad, India 01.2007 - 2008
Skills
- E-commerce, Customer Service Sales Support
- Analytical skills, Problem-Solving
- Team management, Time Management
- Product Management, Order Fulfilment
- Account management, Inventory Management
- Administration, PRO
- Cash Handling, Billing & Invoicing
Personal Skills
- ERP First Bit
- Zoho CRM
- Ms Excel, Spread Sheet
- Ms Word
- PowerPoint
- Outlook
- Canva
Soft Skills
Accomplishments
- Awarded Emerging Player of the Year In July 2022 at Rapid Supplies International.
- Awarded Certificate of Appreciation in 2021 by GM for my extraordinary abilities and dedication to work contributing to driving Rapid Supplies Success.
- Awarded Employee of the Month in July 2019 at Eunimart Multichannel.
- Qualified in GATE 2014, and secured GATE score (375), and all India Rank As (26005)
Affiliations
- Cricket, Cooking and Travelling
Languages
English
Hindi
Telugu
Urdu
Timeline
E-commerce Executive & Customer Service
Rapid Supplies General Trading LLC
06.2021 - 07.2024
Onboarding Executive & Logistics Consultant
Eunimart Multichannel Pvt Ltd | Startup Ecommerce
08.2017 - 02.2021
Graduate Engineering Trainee
Bharat Electronics Limited (BEL) | Electronics
01.2016 - 01.2017
B.Tech - Electronics Communication Engineering (ECE)
Shadan College of engineering & Technology
10.2010 - 10.2014
Board of Intermediate - MPC
Narayana Junior college
01.2008 - 01.2010
Board of Secondary - English
K.L.M Queen's high School
01.2007 - 2008
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