Overview
Professional summary
Work history
Skills
Education
Languages
Timeline

ABDUL RAHMAN

Aster DM Healthcare
Dubai,UAE
5
years of professional experience

Detail-oriented Healthcare Operations Professional with over 4 years of experience in patient registration, insurance processing, and billing support within JCI accredited facilities. Specialises in patient flow coordination and complaint resolution, ensuring DHA compliant documentation and secure handling of confidential medical records through HIS/EMR/LIS platforms.

Work history

Customer Care Associate - Outpatient Operations

1 Year 4 Months
Aster DM Healthcare | Dubai | 2025.05 - 2026.09
  • Verify insurance eligibility, support prior-authorization requests, and coordinate with insurers, Hospital teams, and billing colleagues to limit patient delays.
  • Coordinated outpatient registration and front-desk operations, ensuring accurate recording of demographic, insurance, and encounter information in hospital information system.
  • Scheduled appointments, managed queues and patient flow, responded to enquiries, and escalated complaints to ensure timely service recovery.
  • Maintain DHA-compliant records, consent documentation, confidentiality, and accurate handling of medical and personal information.
  • Supported billing, cashiering, and cash reconciliation, while reporting daily patient footfall in accordance with internal controls.

Customer Relations Executive

3 Years 5 Months
AIG Hospitals | Hyderabad | 2021.10 - 2025.03
  • Managed high-volume patient and visitor enquiries in JCI-accredited hospital, providing guidance and coordinating cross-departmental support to enhance patient satisfaction.
  • Handled complaints and escalations, supported service-recovery actions, and communicated with patients throughout resolution to maintain trust and confidence.
  • Coordinated with medical and administrative teams to ensure accurate patient records and facilitate smooth patient experiences throughout their interactions.
  • Supported billing and cashiering and worked with relevant teams to investigate and resolve payment or account discrepancies.

Skills

Patient registration and scheduling
Insurance eligibility and authorization
EMR and LIS systems
Revenue cycle management
Documentation review
Healthcare management
CRM software proficiency
Microsoft Office proficiency
Google Workspace expertise
Incident management
Infection control awareness
Process mapping techniques
Turnaround monitoring
Telephone etiquette
Multitasking abilities

Education

Bachelor of Science - Computer Science

Osmania University | Hyderabad, India | 1 2018 - 1 2021

Languages

English, Arbaic, Hindi, Urdu.

Timeline

Customer Care Associate - Outpatient Operations

Aster DM Healthcare
2025.05 - 2026.09Read More

Customer Relations Executive

AIG Hospitals
2021.10 - 2025.03Read More

Osmania University

Bachelor of Science from Computer Science
1 2018 - 1 2021Read More
ABDUL RAHMAN