Abdul Rauf
Abu Dhabi,UAE
Summary
Customer service expert with more than 6 years in diverse guest-facing roles. Currently functioning as a Guest Services Executive, dedicated to resolving issues and enhancing customer experiences. Strong skills in communication, multitasking, and the use of digital tools for service improvement.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Guest relations specialist
Miral (Yas Island)
Abu Dhabi, UAE
2025.06 - 2025.12
- Oversaw hotel reservation process for corporate clients, ensuring timely and accurate bookings, room allocations, and special request handling.
- Facilitated ticketing services for attractions and events on Yas Island to enhance visitor experience and streamline purchases.
- Resolved customer service issues promptly by addressing complaints, discrepancies, and inquiries to enhance overall satisfaction.
Guest relations Coordinator EXPO-2024 (2025)
Gcc and Showforce Events Experts
Dubai , UAE
2024.02 - 2025.04
- Anticipated VIP guest needs by delivering tailored information and promptly resolving issues.
- Coordinated and delivered event logistics for Expo 2020 Dubai, overseeing all operational aspects with precision.
Events and marketing executive
Westridge Hall
Rawalpindi , Pakistan
2022.01 - 2024.01
- Coordinated and executed diverse events including weddings and conferences to ensure seamless experiences.
- Managed budget effectively by ensuring all expenses are tracked and adhered to.
- Oversaw on-site supervision during events to ensure seamless operations and proactively resolve any issues.
Freelancer (hospitality and tourism)
Self employed
Islamabad , Pakistan
2018.01 - 2022.01
- Orchestrated numerous tours within tourism industry to ensure seamless operations and enhance guest satisfaction.
- Authored research papers that spearhead advancements in relevant fields.
Education
BS Honer's - International Relations
International Islamic university Islamabad (IIUI)
Islamabad 2014.01 - 2018.04
Skills
- Event management
- Client management & negotiations
- Record management
- Critical analysis
- Team leadership
LANGUAGES
English
Urdu
Punjabi