Abdul Rub
Dubai,DU
Summary
A Proficient ICT Engineer with more than 17+ years of experience in Microsoft Windows Domain, looking forward to obtaining a challenging and responsible position, where my experience and skills are constantly thriving.
Information and Communications Technology professional with strong track record in troubleshooting and maintaining IT systems. Skilled in network management, hardware and software support, and cybersecurity protocols. Focused on team collaboration and achieving optimal results, adaptable to changing needs, and reliable in delivering solutions. Known for effective problem-solving, technical expertise, and excellent communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ICT Engineer
Lattice Software Solutions
03.2015 - Current
- Responsible for handling individual client IT Infrastructure issues and taking ownership of the issues related to hardware and software support (Windows/Mac) L1 & L2.
- Configuring, Managing, and troubleshooting Microsoft Windows 2003, 2008, 2012, 2016 and 2019 Server on HP and Dell hardware.
- Coordinate with the Client IT Department for datacenter activities and server rooms for equipment installation, deployment, move, change, cabling, decommission and disposal.
- Ensure compliance with data center standards, policies, and processes according with the defined change control process.
- Responding and prioritizing incidents and requests on Autotask, ServiceNow and , resolving L1 and L2 issues related to the LAN, WLAN and WAN, according to the agreed SLA.
- On-call rotation support to be provided 24x7x365 for retail and manufacturing clients.
- Recording progress against cases (Knowledge Base Articles / Technical Notes), Identifying workarounds for high priority cases, and generating detailed documentation.
- Implementing and troubleshooting various wireless access points and WI-FI controllers. Hands on experience in working for critical and complex projects for Clients and Delivering them as per the project timelines.
- Implement the security policy, standards, guidelines & procedures related to IT Infrastructure as advised by the regional IT teams And Participate in IT projects implementation initiated by regional IT teams.
- Support and administer telephone system and monitor voice logger is operational and perform routine health assessment and take appropriate action for L2 & L3 Escalation.
- Administrating and Troubleshooting Data Backup, scheduling and processing for any client servers and user machines data recovery and perform disaster recovery.
- Performing inventories, IT Audits and continuously updating records, maintaining and supporting the business continuation plans.
- Coordinate with vendors and suppliers for hardware/software procurement, warranty renewals as per request from the clients.
- Clients: Apple, Nokia, D2Global, City Space, Cayan, JLL, IEMSC, Havennest (HSBC), PNB, Clyde & Co, GulfRE, MotionRE, Metlife, SBGC, LVMH, Guerlain, Clarins, TAG Heuer, Al Zahra Hospital, Thumbay Hospital, Emitac Healthcare Solutions, Watertek, Karcher, Heidi, KGMS, Intelligent Foods, Alserkal, ALFALAVAL, Gargotec, Drill Quip, Cargo Lux, Hawk Freight, Pure Gold Jewelry, Moro Smart Hub Data Center, Central Bank of UAE, Data Mena, E& Smart HUB, G42, US Embassy Abu Dhabi.
IT Remote Support Specialist
Arowana Consulting
Dubai, UAE
06.2012 - 03.2015
- Configuring, Implementing & Troubleshooting of IT Hardware & software for DU Retail Stores, Road Shows, Events, Dealers stores, corporate office locations, Data Centers, NOC, Satellite stations and Call center locations across UAE on Windows Domain and MAC platforms.
- L1 and L2 Support resolutions to be documented in kb for future reference.
- Provide Level – 1 support to quick payment system and Q Management System.
- Coordinate with IT help desk and support of all business applications and system. Related issues in LAN and WLAN networks.
- End user Implementation and Troubleshooting WIN Cash Point of Sale (POS).
- Provides effective interface among users, vendors, IT partners and consultants in IT system support, implementations and evaluating technical issues.
- Maintains the highest service level within the SLA's incident management and change management systems on HPSM/ITSM.
- I.T. Asset Management, asset inventory, creation of asset forms, asset tagging, monitoring, and tracking, coordinating with Suppliers (L3) for the repair of IT equipment’s such as laptop, desktop computer, printer, scanner, multifunction’s etc…
- Remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory through SCCM.
- Monitoring, updating Antivirus definition, generating reports and documentation.
- Perform various maintenance tasks including file system backups and computer systems optimization, capacity planning and virus protection using Nexthink.
- Client: DU Telecom.
IT System Support Engineer
NETCARE SYSTEM SERVICES
Dubai, UAE
03.2008 - 05.2012
- Installing, Configuring, Troubleshooting and Resolving problems in Windows XP, Windows Vista, Windows 7 and MAC client side.
- Installing, Managing and Administrating Windows Server 2003 and 2008.
- Administrating MS Exchange, Exchange pop3 Server and Office 365.
- Implementing group Policy, Scripts, and folder redirection.
- Hardware Assembling, Upgrading and Troubleshooting.
- Installing, Configuring, Troubleshooting and Resolving problems in Local Printers, Print Servers, and Network printers. Wireless and Wired Lan set up maintenance and administration.
- Configuring and Administrating PointSec Security on clients.
- Configuring and Managing Spector soft and other network monitoring solutions.
- Configuring and Administrating Lotus Notes and MS Outlook as email clients.
- Oversee Job of data recovery, Creating Images, Ghost, Cloning.
- Clients: Group Plus, Emirates Clinic, Daikin ME, McQuay, AAF, Tyco Electronics, Asmac, DriveDentsu, Qatar Media, The Economist, Gargash Insurance, Media Watch, YouGov, GBC, Shamal, PWS, DCS, UAE Enterprises, Al Khowahir Chemicals, NCT ME.
IT/Office Coordinator
DRS Logistics LTD
Hyderabad, Telangana, India
06.2006 - 02.2008
GSM Technician
Renaissance Technical Services
Hyderabad, Telangana, India
02.2004 - 05.2006
Education
Computer Science
CGU
Hyderabad01.2004
ITI - Civil Draughtmen Ship
01.2001
Skills
- Strong verbal communication
- Adaptable to project-based teamwork or solo efforts
- Strong technical proficiency
- Strong collaboration skills
- Network troubleshooting
- Operating system configuration
- Remote support
Certification
- Hardware/Networking, CCNA and MCSA (Certified 2003).
- A/C and Refrigeration in 2002.
Languages
English, Hindi, Telugu, and Urdu.
Timeline
ICT Engineer
Lattice Software Solutions
03.2015 - Current
IT Remote Support Specialist
Arowana Consulting
06.2012 - 03.2015
IT System Support Engineer
NETCARE SYSTEM SERVICES
03.2008 - 05.2012
IT/Office Coordinator
DRS Logistics LTD
06.2006 - 02.2008
GSM Technician
Renaissance Technical Services
02.2004 - 05.2006
ITI - Civil Draughtmen Ship
Computer Science
CGU