Abdul Sammad
Dubai
Summary
Detail-oriented professional with expertise in the hospitality industry, demonstrating clear communication skills and proficiency in MS Office applications. Possesses extensive knowledge of hotel software systems including Winhms, Vicas, Karbonn, and Wincloud. Adept at navigating internet applications and skilled in cashiering, with a strong understanding of hospitality industry regulations. Committed to leveraging technical skills to enhance operational efficiency and guest satisfaction. Experienced Front Office professional with focus on customer service and operational efficiency. Known for enhancing guest experiences through strong communication and problem-solving skills. Capable of managing front desk operations smoothly to ensure guest satisfaction and loyalty.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Front Office Agent/ Night Auditor
Rosehospitality
Dubai
11.2011 - 08.2023
- Check-in guests in on arrival and out on departure & Upsell.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their Problems and complaints.
- Assisting the reservations manager
- Collaborating and communicating with other internal departments
- Complying with SOP's and safety policies
- Performing night auditor duties (i.e. checking room rates, checking meal plans, balancing credit card transactions, checking high balance rooms, preparing room audit report, discrepancy report, revenue analysis report & revenue report) & maintain CID System.
- Demonstrated professionalism and politeness when interacting with all guests, regardless of status or background.
- Organised transport services for guests upon request ensuring their comfort during travel.
- Participated in team meetings actively contributing ideas towards improving front office operations.
- Reviewed accounts and charges with guests during the check out process efficiently.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
- Managed room reservations using front office software efficiently.
Receptionist
Shardha International Hotel
Udupi
05.2010 - 09.2011
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Receptionist
Phoenix Park Inn Resort
Candolim
10.2009 - 05.2010
- Maintained accurate logs of visitor entries for security purposes.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
Higher Secondary School -
Saint Mary's Syrian College Brahmawar
Udupi 06.2000 - 05.2002
Skills
- Clear Communication Skills
- Proficient in MS Office Applications
- Knowledgeable on Internet Application
- Knowledgeable on Winhms (Hotel Software)
- Knowledgeable on Vicas (CID system)
- Knowledgeable on Karbonn (Key Generating Software)
- Knowledgeable on Wincloud (Hotel Software)
- Hospitality industry regulations knowledge
- Cashiering expertise
- Financial transactions handling
- Hospitality sector awareness
Languages
English
Arabic
Hindi
Urdu
Kannada
Custom
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Personal Information
- Passport Number: M5654272
- Father's Name: Yacob Khan
- Mother's Name: Ameena Bi
- Date of birth: 05/25/83
- Gender: Male
- Nationality: Indian
- Marital status: Married
Timeline
Front Office Agent/ Night Auditor
Rosehospitality
11.2011 - 08.2023
Receptionist
Shardha International Hotel
05.2010 - 09.2011
Receptionist
Phoenix Park Inn Resort
10.2009 - 05.2010
Higher Secondary School -
Saint Mary's Syrian College Brahmawar
06.2000 - 05.2002
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