Summary
Overview
Work History
Education
Skills
Timeline
Generic
ABDUL SHAKOOR

ABDUL SHAKOOR

CUSTOMER SERVICES OFFICER
Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

CSO ( COUNTER SERVICES OFFICER)

BANK ALFALAH LIMITED
Toba Tek Singh, Punjab, Pakistan
04.2018 - 05.2022
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.


Training in Advanced Technology in Banking

JS BANK LIMITED
Gojra- punjab, pakistan
03.2016 - 05.2016
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Delivered services to customer locations within specific timeframes.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Assistant Relationship Manager

JS BANK LIMITED
Gojra
02.2013 - 05.2014


  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Assisted customers with opening accounts and signing up for new services.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.a

Education

Master of Commerce - Ecommerce

University of The Agriculture Faisalabad
Faisalabad, PAKISTAN
09.2014 - 08.2016

Bachelor of Commerce - Ecommerce

University of The Punjab
Lahore, PAKISTAN
08.2009 - 02.2012

Intermediate of Commerce - Ecommerce

Board of Intermediate & Secondary Education
Faisalabad, DUBAI
08.2007 - 08.2009

Matric of Science - Science

Board of Intermediate & Secondary Education
Faisalabad, PAKISTAN
08.2005 - 08.2007

Skills

  • Punctuality
undefined

Timeline

CSO ( COUNTER SERVICES OFFICER)

BANK ALFALAH LIMITED
04.2018 - 05.2022

Training in Advanced Technology in Banking

JS BANK LIMITED
03.2016 - 05.2016

Master of Commerce - Ecommerce

University of The Agriculture Faisalabad
09.2014 - 08.2016

Assistant Relationship Manager

JS BANK LIMITED
02.2013 - 05.2014

Bachelor of Commerce - Ecommerce

University of The Punjab
08.2009 - 02.2012

Intermediate of Commerce - Ecommerce

Board of Intermediate & Secondary Education
08.2007 - 08.2009

Matric of Science - Science

Board of Intermediate & Secondary Education
08.2005 - 08.2007
ABDUL SHAKOORCUSTOMER SERVICES OFFICER