Abdul Sittar

• Bookkeeping & Financial Reporting
• Payroll Processing & Tax Compliance
• Budgeting & Expense Control
• Financial Analysis for Decision-Making
• Administrative Oversight & Operational Efficiency
• Regulatory Compliance & Audit Support

As a Manager of Admin and Accounts, I was responsible for overseeing administrative operations and financial management, ensuring organizational efficiency and financial accuracy. Key responsibilities included:

• Financial Management & Reporting: Managed accounting processes, prepared financial statements, and generated reports to provide insights into budget performance and support informed decision-making.
• Budgeting & Expense Control: Developed and monitored budgets, controlled expenditures, and implemented cost-saving measures to optimize financial resources and maintain fiscal health.
• Administrative Oversight: Directed administrative activities, including office management, facility maintenance, and inventory control, to ensure smooth daily operations.
• Compliance & Audit Preparation: Ensured adherence to regulatory standards and assisted with internal and external audits to maintain compliance and mitigate risk.
• Team Leadership & Coordination: Led and mentored the admin and accounts team, setting performance standards, conducting evaluations, and fostering a productive work environment.

As a Operations Manager, I supported strategic and operational initiatives by overseeing key departmental functions, ensuring efficient processes, and aligning efforts with organizational goals. Key responsibilities included:

• Strategic Planning & Execution: Assisted in developing and executing department strategies, providing insights to align projects with overall business objectives and organizational growth.
• Team Leadership & Development: Managed and mentored teams, establishing performance goals, conducting evaluations, and promoting continuous improvement to enhance productivity and team engagement.
• Project & Operations Management: Oversaw daily operations, ensuring resource allocation and workflow optimization, and managed project timelines to deliver quality results within set deadlines.
• Budgeting & Resource Allocation: Assisted in budgeting processes, monitored expenditures, and allocated resources effectively to ensure cost-efficiency and operational effectiveness.
• Cross-Functional Collaboration: Coordinated with multiple departments to streamline processes, enhance communication, and address challenges for a unified approach toward organizational goals.

As a Customer Services Executive, I was dedicated to delivering high-quality customer support and ensuring satisfaction through prompt and efficient service. Key responsibilities included:

• Customer Support & Issue Resolution: Managed a high volume of inbound and outbound calls, emails, and chats to assist clients, quickly identifying and resolving issues to enhance customer satisfaction.
• Relationship Management: Built strong, positive relationships with clients, addressing inquiries, and providing personalized service to drive customer loyalty.
• Cross-Department Collaboration: Coordinated with internal teams such as Sales, Product, and Technical Support to address client concerns effectively, ensuring seamless service and rapid issue resolution.
• Feedback & Continuous Improvement: Collected and analyzed customer feedback, recommending improvements to products and processes, contributing to service enhancements and client satisfaction initiatives.
• Documentation & CRM Management: Documented customer interactions accurately in CRM systems to track service history, ensure continuity of service, and provide actionable insights to the team.